Lead Referral Coordinator

CenterWell • Shreveport, LA

12d • $43,000 - $56,200 • Onsite

About The Position

The Referral and Scheduling Coordinator 3 schedules and pre-registers patients for exams and procedures with specialists and providers outside of the primary care physician's office. The Referral and Scheduling Coordinator 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills. The Referral and Scheduling Coordinator 3 gathers and communicates all relative information and preparation instructions to patient and referring providers. Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.

Requirements

• 1 - 3 years of hands-on healthcare experience in a clinical setting, preferably within the Medicare population
• Less than 2 years of leadership experience
• Proficient with medical terminology
• Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook
• Experience with Electronic Medical Records
• Excellent professional communication abilities, at all levels within the organization and with patients, at all times
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• This role is considered patient facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB

Nice To Haves

• Bachelor's Degree in Healthcare or Business Administration
• Knowledge of ICD 10 and CPT coding
• Referral experience
• Medical Assistant or Professional State Certifications related to healthcare
• Bilingual in English and Spanish

Responsibilities

• Schedules and pre-registers patients for exams and procedures with specialists and providers outside of the primary care physician's office.
• Performs advanced administrative/operational/customer support duties that require independent initiative and judgment.
• Gathers and communicates all relative information and preparation instructions to patient and referring providers.
• Makes decisions focused on methods, tactics and processes for completing administrative tasks/projects.
• Exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques.
• Works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree