Referral Coordinator - Internal Medicine

Riverside Health System • Newport News, VA

4d • $19 - $25 • Onsite

About The Position

The Referral Coordinator is primarily responsible for scheduling patient appointments with specialists and tests at appropriate facilities. This role ensures timely completion of insurance mandated referrals and authorizations before the date of service. The coordinator will update patient chart records with referral information, flag and fax necessary medical records, and contact patients via telephone to communicate appointment preparation details. Additionally, the role involves educating patients on test/appointment protocols, staying updated on referral criteria by reviewing insurance carrier updates and attending training, and recommending process improvements to the office manager. The coordinator is also responsible for maintaining a clean and orderly work area and processing physician and patient requests for tests and referrals in a timely manner, while responding appropriately and timely to patient calls.

Requirements

• Scheduling of patient appointments with specialists
• Scheduling tests at appropriate facilities
• Coordinating completion for insurance mandated referrals and authorizations in a timely fashion prior to the date of service
• Updating patient chart records with necessary referral information
• Flagging and faxing appropriate medical records
• Contacting patients via telephone and communicating appointment preparation details

Nice To Haves

• High School Diploma or GED
• 1 year Medical office experience

Responsibilities

• Coordinates appointment scheduling and obtains timely insurance referrals/authorizations to ensure quality patient care.
• Educates patient regarding protocol for tests/appointments.
• Keeps up to date on referral criteria by reviewing updates from insurance carriers and attending training.
• Recommends to office manager any process improvements needed to improve quality of service.
• Maintains a clean and orderly work area.
• Processes physician and patient requests for tests and referrals in a timely manner.
• Responds appropriately and timely to patient calls.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED