Referral Coordinator

Community Health and Wellness of Greater Torrington•Torrington, CT

About The Position

The Referral Coordinator is responsible for the referral coordination process at a Federally Qualified Health Center (FQHC), ensuring timely, accurate, and efficient patient referrals to external specialists and services. This position serves as a liaison between primary care providers, patients, specialists, and insurance providers. The Referral Coordinator plays a key role in supporting integrated, patient-centered care while ensuring compliance with FQHC and regulatory standards. This role manages the requests for patient medical records as well as the release of sed records. Risk adjustment chart reviews are managed by this role Inputs results of received cancer screening metrics from outside referral sources Partners with Chronic Care Management to communication enrolled patients admits and discharges from hospital or skilled nursing facilities.

Requirements

High School Diploma or GED required
Experience in a community health center, FQHC, or underserved population setting strongly preferred.
Prior experience with electronic health records (EHR), preferably eClinicalWorks, Epic, or NextGen.
Professional positive attitude, understanding of customer service principles, trustworthiness and excellent interpersonal skills.

Nice To Haves

Associate’s or Bachelor’s degree preferred.

Responsibilities

Monitor referral processes to ensure timeliness, accuracy, and adherence to policies.
Collaborate with clinical teams to clarify referral requirements and ensure appropriate documentation.
Track and follow up on pending and incomplete referrals, ensuring continuity of care.
Communicate with patients to explain referral processes, confirm appointments, and provide support navigating the healthcare system.
Maintain and update referral tracking systems (EHR/EMR), ensuring all relevant data is captured accurately.
Generate referral reports and metrics for management; identify areas for improvement.
Ensure compliance with HIPAA, FQHC regulations, and payer requirements.
Participate in quality improvement projects and interdisciplinary care team meetings.
Manages the requests for patient medical records as well as the release of said records.
Manages risk adjustment chart reviews.
Inputs results of received cancer screening metrics from outside referral sources.
Partners with Chronic Care Management to communicate enrolled patients' admits and discharges from hospital or skilled nursing facilities.
Other duties as assigned.