Referral Coordinator I

Lifebanc•Cleveland, OH

1d•Hybrid

About The Position

This position is responsible for the facilitation of the organ and tissue donation process through the identification and evaluation of each potential donor to ensure optimal outcomes for the donor families and recipients. This position is responsible for maintaining Lifebanc’s relationship with hospital staff with on-site support and service. Lifebanc, is the federally designated organ, eye and tissue recovery organization that serves 20 counties in Northeast Ohio. Put simply, we facilitate and coordinate organ, eye and tissue donation and transplantation in our community and educate the public on the importance of our mission. Our vision is pursuing a future where organ, eye and tissue donation is embraced as an honor and personal responsibility. Our mission is to save and heal lives.

Requirements

Minimum 1-2 years of experience in the clinical health care field required.
Proficient computer skills and working knowledge of basic equipment, e.g., printer, scanner, copier, and electronic communication devices simultaneously.
Ability to assume responsibility without direct supervision, multitask and to demonstrate effective decision making within the scope of assigned authority.
Strong interpersonal skills with the ability to interact and communicate effectively with a wide range of people, including medical staff, hospital personnel and donor families, if applicable.
Ability to work independently from home, the office or hospital settings.
Ability to maintain confidentiality and deal with diverse issues where many problems exist simultaneously and often compete for immediate attention.
Ability to educate others in organ and tissue donation processes, including creating an environment that promotes learning.
Ability to establish and maintain positive relationships with donor hospital and transplant center partners.
Ability to follow established clinical policies, procedures, guidelines, and recommended improvements.
Current valid driver’s license and automobile insurance.
Ability to lift 25 pounds and sit or stand for extended periods.

Nice To Haves

A degree, diploma, or certificate in the clinical health care field or related area preferred (EMT-B, EMT-P, LPN).

Responsibilities

Assesses and determines potential donors to maximize donation opportunities.
Provides onsite response to all potential organ donor referrals within the specified timeframe.
Collects and organizes donor information from hospital documentation and clinical staff.
Compiles any past medical and/or social history.
Works with system team to ensure support during active cases.
Evaluates donor status and communicates results to the AOC.
Collaborates with donor hospital staff and FSL to provide real time coordination of authorization process.
Develops and relays communication strategy (Huddle) with appropriate hospital staff to assure best care of potential donor families.
Coordinates with the PTC/FSL and provides necessary information regarding donor and family assessment.
Collaborates with Lifebanc staff and hospital staff to determine follow up plan for referrals.
Provides onsite follow-up for referrals as needed.
Participates in system team huddles and meetings.
Records accurate and timely information to maintain thorough donor records.
Initiates and maintains real time case documentation through Lifebanc electronic medical record.
Verifies all appropriate authorizations, clearances and documentation have been obtained.
Performs administrative responsibilities when necessary for the completion of all documentation, forms, letters, and follow-up required by Lifebanc protocol.
Maintains complete and accurate records of all donor related expenses for finance department.
Develops and maintains effective working relationships with key professional contacts including front line staff, physicians, medical examiners, and county coroners to best facilitate organ and tissue donation.
Provides real time education to hospital staff to help facilitate organ and tissue donation.
Performs other job duties, as assigned.