Referral Coordinator/Float

Medical Associates of NWA•Fayetteville, AR

11d•Onsite

About The Position

The Referral Coordinator/Float is primarily responsible for Patient Portal messages that are assigned to scheduling, Incoming Referrals, scanning and filing all medical records received, incoming faxes, and certified mail receipts. The Referral Coordinator will help the clinical staff, as needed, by rooming patients, assisting with procedures, chaperoning, and pathology. Will also help with answering the main phone line.

Requirements

Equivalent to four years high school or GED

Responsibilities

Assist the receptionist with answering incoming calls.
Fill in for PCA and reception positions in their absence. This will consist of assisting clinical staff to room patients, chaperone exams for providers, assisting with procedures, and helping with pathology, answering/directing phone calls, pt. check-in/out (lunches, time off, appointments, and illness).
Connect/route and relay incoming calls and/or faxes to appropriate personnel.
Check patient portal for appointment requests and other requests.
Respond to each portal message or forward to appropriate staff if needed.
Document all communications in EMR.

Benefits

Medical Insurance
Vision Insurance
Dental Insurance
HSA or FSA options with medical insurance
Voluntary Aflac Accident and Critical Illness
Employer paid life, long-term & short-term disability benefits
401(K) match and profit sharing
Up to 21.5 paid days off (PDO, EID and Perfect Attendance benefits) & 6 days paid holidays; during your first year of employment
Corporate Discounts: MANA has partnerships with various local and nationwide retailers to provide discounts to you; Dell, ATT, Verizon, UARK Federal Credit Union, and many more!
One-On-One Training and Development: At time of hire with MANA, you will go through detailed training to ensure you are equipped with what you need for success in our clinics