Referral Coordinator - Clinical

One Community Health•The Dalles, OR

1d•$23 - $25•Onsite

About The Position

The Clinical Referral Coordinator works as both a Medical Assistant and provides administrative support to our medical teams. General duties include Medical Assisting, patient communication (by fax, telephone, and/or computer), referral processing, insurance verification, and information gathering to support our patients. Our referrals team is the liaison between our patients and any outside services that their provider refers to including many types of specialty care. By facilitating the referral process our Clinical Referral Coordinators help patients access care they need by working with local specialty offices and clinics to ensure the needed information is provided so patients can make appointments and get the care they need. This position is full-time and located primarily at our White Salmon, WA clinic location.

Requirements

High school graduate or GED
Graduate of an accredited Medical Assisting program
At least one (1) year of experience working as an MA in a clinic or hospital setting
Current CPR/BLS Certification in accordance with OCH Policy
Minimum two (2) years of clerical, reception, administrative or secretarial experience in a medical/dental setting or healthcare insurance organization, or high-volume office environment; or A combination of equivalent education and work experience
Knowledge of and comply with HIPAA and privacy laws
Proficient computer skills, including use of Microsoft Office applications: Word, Excel, and Outlook, Epic EHR, and EPM Systems
Knowledge of medical terminology
Able to work with high initiative, energy and effectiveness in a fast-paced environment reacting and remaining calm and effective in high pressure and emergency situations
Able to work in a team environment, to work independently, and/or be self-directed.
Be a positive and effective team player while being patient centered
Specific knowledge in customer service and workplace safety
Able and willing to work in a dynamic and changing community health care environment
Able to prioritize and organize work according to multiple and, at times, competing timelines
Able to meet timelines for team and organizational goals safely and with high level of quality
Successful relationship management skills involving multidisciplinary teams in a diverse, multicultural environment
Travel between clinic locations, as needed

Nice To Haves

Bilingual (Spanish/English)
Experience working in a clinic (family practice or pediatrics), hospital or pharmacy
Experience working with low income, multi-ethnic population