Referral Coordinator, Bilingual (Spanish)

ESPERANZA HEALTH CENTERS•Chicago, IL

just now•$20 - $23•Onsite

About The Position

At Esperanza Health Centers, we’re more than a clinic—we’re a vibrant, mission-driven community where compassionate care meets professional growth. Our team operates under the Patient-Centered Medical Home (PCMH) model, and every day, you’ll be part of making healthcare accessible, welcoming, and personalized. The Referral Coordinator will ensure the effective management of all incoming specialist referrals. This role involves performing a wide variety of tasks associated with referral tracking to be compliant with Patient Centered Medical Home and to ensure patient safety.

Requirements

High school diploma and 2 years healthcare experience, or Associate’s Degree
Bilingual English/Spanish, required.
Able to travel between Health Clinic sites, required.

Nice To Haves

Experience as a Medical Assistant, Certified Nursing Assistant or in Medical Office, preferred.
Previous experience with Electronic Health Records, preferred.
Knowledge of Microsoft Office (Excel, Word), preferred.

Responsibilities

Assists patients in obtaining appointments with specialists and acquiring special medical procedures.
Ensure complete and accurate registration and current insurance information.
Assemble information concerning patient's clinical background and referral needs.
Contact review organizations and insurance companies to ensure prior approval requirements are met.
Work with Care Coordinators to assist patients in problem solving issues related to the health care system, financial or social barriers.
Be the system navigator and point of contact for patients and families.
May assume advocate role on the patient's behalf with the carrier to ensure approval of the necessary supplies and/or services.
Ensure patient's primary care chart is up to date with information on specialist consults, hospitalizations, ER visits and community organization related to their health.