Intake & Referral Specialist (Bilingual - Spanish)

Hively•Pleasanton, CA

1d•Onsite

About The Position

Hively's mission is to build meaningful connections with families and communities, ensuring access to resources every child in Alameda County needs to thrive. Our vision is to transform the lives of children and families to benefit all communities and ensure a promising future for generations to come. We believe that through subsidized child care, mental health support, and community services centered in families of all types and backgrounds, we can profoundly impact the communities we serve. The Intake and Enrollment Specialist is an organized, detail-oriented, team-oriented, customer-focused individual who will be the front-desk initial point of contact for clients with the Family Support Specialists. As an integral member of the Alternative Programs team, the Intake and Enrollment Specialist will be responsible for managing the flow of client requests, parent resources, and child care referrals. They are also responsible for making appropriate referrals to internal and external agencies.

Requirements

Experience in a human services agency or equivalent educational degree
Bilingual in Spanish and English
Ability to define problems, collect data, establish facts, and draw valid conclusions
Experience using Microsoft Office software and Google Suite
Knowledge of all aspects of business office procedures
Ability to communicate effectively both orally and in writing
Ability to develop and maintain good working relationships with diverse groups of people
Basic math skills
Strong organizational skills
Ability to work a flexible schedule, including occasional evenings and weekends, to support community events and outreach programs as needed.

Nice To Haves

BA/BS with major coursework in social services/human development or related field
Experience in the delivery of services to a diverse population
Previous experience working for a non-profit
Reliable transportation and the ability to travel regularly between local site locations and community event venues as needed.

Responsibilities

Determine eligibility needs, maintain, collect documentation, and distribute from the waitlist for enrollment to Family Support Specialists
Assist with receptionist duties and provide clients with community contact information for other services
Input and maintain accurate information in appropriate databases (CC4, CareWait, and Notion) paper files, or electronic files.
Create or modify various documents, reports, and schedule appointments using Google or any other software as requested.
Compile, reconcile, validate, and produce program data reports for daily, weekly, monthly, quarterly, and/or special assignments as needed.
Accurately capture service records and financial transactions as assigned
Maintain required confidential participant records and TrustLine applications pursuant to department, agency, local, State and Federal requirements
Maintain relationships with community agencies that refer clients to the program and contribute to the ongoing development of new referral sources.
Create and maintain resources in Google Drive and Notion
Conduct limited outreach services
Monitor CareWait and ensure all families are directed to the appropriate agency as needed, or assigned for enrollment if they correspond to Hively’s service area
Establish initial electronic and physical files for those enrolled and facilitate a warm-handoff to Stage 2 agencies
Apply proven conflict resolution and de-escalation skills to safely navigate challenging interactions, fostering trust and safety with vulnerable and high-needs populations
Other duties as assigned, including front desk coverage support.