Referral Coordinator (Adult Community Based)

Brightli • Indianapolis, IN

1d • Onsite

About The Position

The overall intent of this position is to provide preferred access and system navigation support for Community Partner entities referring patients into care and improve two-way communication with referral sources. This is not a clinical position, but will improve access to clinical services for referred patients.

Requirements

• Basic Computer Skills (Microsoft Office)
• Organizational, excellent oral and communication skills
• Strong organizational skills, compassionate as well as assertive, excellent oral and written communication skills, customer service oriented
• Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check.
• Completion of New Hire Orientation at the beginning of employment.
• All training requirements including Relias at the beginning of employment and annually thereafter.
• Current driver’s license, acceptable driving record and current auto insurance.
• Obtain trainings to assist in professional development meeting DMH Standards.
• Extensive knowledge of the policies, procedures, and regulations of the program to which the employee is assigned.
• Must be at least twenty-one (21) years of age to operate a company-owned vehicle.
• Must be at least twenty-three (23) years of age to operate a company-owned fifteen (15) passenger van.
• Must have reliable means of transportation in order to transport clients in personal vehicle.

Nice To Haves

• Bachelor’s degree in social work, mental health, public health or related field preferred

Responsibilities

• Preferred Point of Contact for community partners
• Regular contacts either via phone or in person with Community Partners with goal of strengthening relationships.
• Coordination and management of new referrals for community partners.
• Ensuring preferred assessment and entry into care and efficient coordination of services for these clients, including monitoring referrals and supporting client progression into appropriate treatment services.
• Work individually with referred clients to personalize engagement process By being friendly, welcoming, and exhibiting a positive attitude all times.
• Promote communication, connection, and linkage between referral sources, the appropriate treatment teams, and agency representatives By communicating with internal lines and community partners.
• Creating an environment for positive interactions between all stakeholders.
• Interface with a range of community professionals including social workers, health department, law enforcement, treatment providers, in order to ensure positive interactions between agency and community partners.
• Inform/educate Community Partners around on-going service continuum
• Work with Community Partners to identify, and vet, new service opportunities.

Benefits

• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within
• Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level