REFERRAL CLERK (Kirtland AFB, NM)

General Infomatics, Inc. • Albuquerque, NM

9d • Onsite

About The Position

General Infomatics, Inc. is seeking a REFERRAL CLERK for a full-time, civil contract position at Kirtland AFB, NM. This role provides essential clerical and administrative support within the Referral Management Center, focusing on customer service, referral tracking, appointment scheduling, and reporting activities. The position directly supports the daily operations of specialty care referral appointing, referral review and coordination, beneficiary counseling, and referral tracking at the Military Treatment Facility (MTF).

Requirements

• High school or GED diploma
• At least six months of experience in medical office scheduling
• General office administrative and clerical skills to perform receptionist duties and answer telephones
• Ability to type a minimum of 50 WPM (computer keyboard)
• Ability to operate office equipment, such as personal computers, copiers, fax machines and telephone systems
• Ability to speak and communicate clearly in English
• Excellent customer service and adaptability
• General medical ethics, as well as telephone etiquette
• Ability to follow instructions and procedures in detail
• Must be able to pass a US government security investigation and a thorough job verification.

Nice To Haves

• Desired knowledge in Armed Forces Health Longitudinal Technology Application (AHLTA)
• Desired knowledge in Composite Health Care systems (CHCS) and/or MHS GENESIS
• Desired knowledge in Other MTF ICDB programs

Responsibilities

• Greeting patients and visitors
• Answering and directing phone calls
• Scheduling medical appointments
• Reviewing referrals for completeness
• Verifying patient eligibility and covered benefits
• Ensuring patients have the necessary documentation for their care
• Managing and retrieving medical records
• Tracking referral results
• Returning documentation to providers within required timelines
• Supporting patient travel arrangements and reimbursement processing
• Compiling monthly referral metrics reports
• Providing training to staff on referral processes and timelines

Benefits

• $22.19 an hour
• Comprehensive Health & Welfare Benefits
• Vacations, holidays and sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED