REFERRAL CLERK (Kirtland AFB, NM)
About The Position
General Infomatics, Inc. is a trusted partner to U.S. government agencies worldwide, delivering program support, healthcare services, strategic technology solutions, and knowledge management under the highest standards of integrity and excellence. At our core, we believe our greatest strength is our people - talented individuals from all walks of life who share a commitment to service. We are especially proud to champion veterans, transitioning personnel, military spouses, and military families, offering meaningful careers where their sacrifice and skills are recognized and valued. We are looking for a REFERRAL CLERK for a full-time, civil contract at Kirtland AFB, NM.Monday to Friday, 7:30 am to 4:30 pm. SUMMARY: This position provides clerical/administrative support in the Referral Management Center for customer service, referral tracking, referral appointing, and reporting activities. This position will support the daily functions of specialty care referral appointing, referral review and coordination, beneficiary counseling and referral tracking at the MTF. Main responsibilities include but are not limited to greeting patients and visitors, answering and directing phone calls, and scheduling medical appointments. The role involves reviewing referrals for completeness, verifying patient eligibility and covered benefits, and ensuring patients have the necessary documentation for their care. Additional duties include managing and retrieving medical records, tracking referral results, and returning documentation to providers within required timelines. The position also supports patient travel arrangements and reimbursement processing, compiles monthly referral metrics reports, and provides training to staff on referral processes and timelines.
Requirements
- High school or GED diploma
- At least six months of experience in medical office scheduling
- General office administrative and clerical skills to perform receptionist duties and answer telephones.
- Ability to type a minimum of 50 WPM (computer keyboard)
- Ability to operate office equipment, such as personal computers, copiers, fax machines and telephone systems.
- Ability to speak and communicate clearly in English
- Excellent customer service and adaptability
- General medical ethics, as well as telephone etiquette
- Ability to follow instructions and procedures in detail
- Must be able to pass a US government security investigation and a thorough job verification.
- Please make sure your resume is accurate and updated when you apply for this job.
- As part of our recruiting process, we will ask applicants to authorize a thorough job verification.
- Omitted jobs, falsified dates, or any type of misrepresentation will automatically disqualify the candidate.
Nice To Haves
- Desired knowledge in any of the following systems: Armed Forces Health Longitudinal Technology Application (AHLTA) Composite Health Care systems (CHCS) and/or MHS GENESIS Other MTF ICDB programs
Responsibilities
- Greeting patients and visitors
- Answering and directing phone calls
- Scheduling medical appointments
- Reviewing referrals for completeness
- Verifying patient eligibility and covered benefits
- Ensuring patients have the necessary documentation for their care
- Managing and retrieving medical records
- Tracking referral results
- Returning documentation to providers within required timelines
- Supporting patient travel arrangements and reimbursement processing
- Compiling monthly referral metrics reports
- Providing training to staff on referral processes and timelines
Benefits
- Comprehensive Health & Welfare Benefits
- Vacations, holidays and sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
