Referral Clerk

Southwest Community Health Center Inc•Bridgeport, CT

4d•Onsite

About The Position

Responsible for the delivery of medical referral services to patients at all Southwest Community Health Center sites. The Referral Clerk works with the Referral Manager and the Director of Nursing Services to ensure timely processing of referral appointments for all medical departments.

Requirements

High school diploma, preferably combined with medical assistant certification or previous referral service experience
Spanish speaking preferred but not required
CPR / BLS Certified
Strong customer service focus
Effective verbal and written communication skills
Proficient in working with Electronic Medical Management systems (NextGen, EPIC)
Able to communicate effectively with clinical team including providers, nursing, and other administrative staff
Teamwork orientation and able to display good judgment
Organized and able to manage competing priorities
Resourcefulness in problem solving and conflict resolution
Able to complete delegated tasks and displays accountability

Responsibilities

Maintain ongoing tracking and appropriate documentation on referrals
Addresses referrals in a timely manner
Ensure complete and accurate registration, including patient demographic and current insurance information
Assemble information concerning patient's clinical background and referral needs and provide appropriate clinical information to specialist
Contact insurance companies to ensure prior approval requirements are met
Provide specific medical information to financial services to maximize reimbursement to the hospital and physicians
Review details and expectations about the referral with patients
Assist patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance)
Be the point of contact for patients and families, with patients and families having direct access for asking questions and raising concerns
Identify and utilize cultural and community resources to assess with completing referrals as needed
Establish and maintain relationships with identified service providers referral teams
Remind patients of scheduled appointments via mail or phone
Ensure that patient's primary care chart is up to date with information on specialist consults, hospitalizations, ER visits and other services related to their health
Other duties as assigned