Referral and Office Coordinator - Cognitive Care (Days)

Tanner Health•Villa Rica, GA

8d•Onsite

About The Position

The position will maintain management and oversight of efficient processing for incoming and outgoing practice referrals, while overseeing all facets of surgery scheduling and prepayments plans for the practice. Being a part of Tanner Health System is more than a job, it is a promise we make to treat every patient with exceptional service every time they walk through our doors. Service excellence is the foundation of our organizational culture and the expectations we all set for each other, our patients, physicians and our community. All employees agree to abide by a set of service standards. These standards are the promise we make to provide the best care possible, and represent our beliefs, values and who we strive to become. We each commit to making Tanner Health System a great place for our employees to work, for patients to receive care and for physicians to practice medicine.

Requirements

High School Diploma or GED
One year of related experience.
Requires a working knowledge of standard practices and procedures.
High School Graduate or GED
At least one year of experience is required
Ability to manage multiple tasks and prioritize appropriately
Highly organized and proficient in computer systems, such as Microsoft Office and Medical Record software
Ability to communicate thoroughly, with positivity to team, while elevate appropriately to leadership
Demonstrates excellent customer service and patient de-escalation skills
Demonstrates an ability to teach and hold team members accountable to excellent customer service skills
Requires frequent contact with many persons at different levels inside and outside of the organization to carry out organization policies and programs and obtain willing acceptance, consent, or action.
Work involves a variety of complex problems to be solved under general organization policies. Ingenuity and judgment are required to review facts, plan work, estimate costs, and deal with factors not easily evaluated, interpret results, draw conclusions, and take or recommend action. Solutions to problems often require coordination with other departments.

Nice To Haves

Medical Assistant Certification, preferred

Responsibilities

Oversees the daily functions of the front office.
Organizes and performs routine clerical functions of the department.
Assists in the registration of patients, consent signing, understands the laws governing the requirements surrounding guardianship, and assists in the overall admission process for all new patients.
Completes appropriate documentation- organization of the medical record with regards to registration needs per TMC requirements.
Assists in monthly billing audits and the tracking of appropriate charging of the patient's stay.
Updates and maintains the access programs for ancillary departments to track program census and treatment status.
Prepares new patient charts. Includes selecting appropriate dividers, applying labels, and filing any information provided.
Crosstrain co-workers to fill in for coordinator duties.
Monitors billing procedures in the practice to ensure patient registration and billing is accurate and performed in a timely manner.
Maintains strict control of internal cash control procedures.
Organizes meetings and education activities schedules of doctors and or staff as necessary.
Ensures general cleanliness and neatness of the practice.
Consults with Director of PHP IOP and or Clinic Director regarding any problems and concerns and assists in implementing organizational changes.
Denotes appointment arrivals appropriately and in a timely manner, informs and extends registration information upon patient arrival.
Obtains copy of insurance cards, verifies and updates as needed, including demographics.
Works with team members in achieving customer service goals for the practice.
Participates in customer service initiatives.
Demonstrates excellent customer service skills.
Communicates effectively and in a timely manner with patients and management regarding service recovery opportunities.
Monitors customer service and develops action plans for improving patient satisfaction.
Verifies insurance coverage and obtains prior authorization as needed.
Communicates financial responsibility to the patient for referral, procedures, or consultation.
Attempts to collect monies due to the clinic before procedures are scheduled.
Maintains knowledge of and daily use of several Epic context to include report running, scheduling modules for a number of providers in differing office locations, registration, and private health information.
Monitor monthly co-pay collection rates.
Maintains a current knowledge of basic behavioral health operations.
Develops and maintains a working knowledge of CPT and ICD coding.
Participates in continuing education.
Participates in the development of new programs and assists with special projects, as required.
In collaboration with the Manager, Coordinator will prepare requested reports each month, including but not limited to calls, referrals, and amounts collected.
Referral reporting is generated monthly and provided to Administration.
Other duties as assigned.
Schedule earliest available appointments.
Seeks assistance from clinical personnel if triaging patients who may need urgent or emergent care.
Coordinates care across multiple settings.
Provides interpretation or bilingual services to meet the language needs of its population.
Participates in a structured communication process, i.e. huddles.
Collects and verifies demographic patient information for appointments.
Follows up with patients who miss scheduled visits.
Conducts pre-visit preparations (i.e. consent packets, My Chart access, etc.).
Tracks the status of the referral and follows up to obtain the report.
Consistently obtains patient discharge summaries from the hospital or other facilities.
Participates in implementing and demonstrating continuous quality improvement.
Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program.
Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline.