Referral and Medical Records Coordinator - Denton

Health Services of North Texas•Denton, TX

13d•Onsite

About The Position

Health Services of North Texas (HSNT) is seeking a passionate Referral and Medical Records Coordinator to join their team. This role is crucial for optimizing patient care by managing referrals and medical records between the medical facility and referral sources, including handling prior authorizations in collaboration with the medical center team. Successful candidates are customer-focused, detail-oriented, serve a diverse patient population without bias, and possess excellent communication skills. Familiarity with databases, EMR systems, Microsoft Word, and Excel is beneficial.

Requirements

Minimum 1-year previous full-time experience in a role within a medical environment with direct contact with medical records.
Knowledge of medical terminology, ability to read reports and understand documentation.
Ability to triage to determine level of urgency in scheduling.
Exceptional customer service skills, with the ability to interact professionally and effectively with providers, third party payers, physicians, and staff from all departments within and outside the Agency.
Knowledge of 3rd party reimbursement programs.
Strong computer skills (including familiarity with electronic health record systems).
Strongly developed attention to detail.
Professional verbal and written communication skills, with the ability to clearly articulate thoughts and ideas.
Ability to adapt easily to changing environments.
Ability to multi-task in a busy environment.
Ability to communicate effectively with all levels of the organization.
Ability to organize and prioritize.
Ability to maintain confidentiality.
Must have proven skills in working independently, self-motivated and goal oriented.
Microsoft Office Skills

Nice To Haves

Bilingual skills (Spanish/English) a plus
Ability to work flexible hours, as registration responsibilities may dictate.
Must be willing to work at any HSNT location, other than assigned site and be agreeable to work weekends, as responsibilities may dictate.

Responsibilities

Communicate timely and accurately with referral sources, other HSNT departments, and patients to ensure assigned tasks are completed and processed correctly for referrals or medical record requests.
Appropriately forward all referral and medical records requests to the next level of review when required.
Maintain Referrals Tables in Electronical Medical Records Administration Tables.
Review, monitor, maintain, and process Provider Referral Queues, as well as track, request, and complete outbound and inbound medical records.
Scan referral consult notes and inbound medical records received to the appropriate order.
Attach reports, consults, results, and records to orders, imaging, and labs in EMR; copy paper charts as necessary.
Complete/Coordinate Prior Authorizations, including DME supplies and medications when applicable.
Assist patients with scheduling appointments with referral sources as needed.
Retrieve/Archive records from all EMR systems and Paper Chart Storage Facilities per requests.
Prepare/Locate charts for medical audits and assist with data extraction/entry.
Merge/Reconcile and mark Medical Charts as necessary (e.g., Deceased, Inactive).
Assist with Grants and processing of grant approval forms for referrals made for patients in need.
Coordinate with community partnerships to validate and transmit referring data for patient program outreach resources.
Adhere to company HIPAA policies and procedures.
Ensure integrity of data entry is accurate.
Complete reporting as assigned.
Participate in quality initiatives as needed.
May perform other duties as assigned by the Business Office Manager or Practice Administrator.