Referral and Intake Specialist
About The Position
RFS Behavioral Health is seeking an organized, compassionate, and customer-focused Intake Specialist to join our team. The Intake Specialist plays an important role in helping clients move from their initial referral to receiving behavioral health services. You’ll help coordinate the intake process, collect essential information, verify Medicaid coverage, coordinate assessments, and make sure time-sensitive documentation is completed accurately and efficiently. If you’re someone who enjoys helping people, staying organized, communicating with multiple team members, and keeping processes moving, this could be a great opportunity to grow within behavioral healthcare.
Requirements
- High school diploma or GED required
- Two years of related, progressively responsible experience or an equivalent combination of education and related experience
- Strong customer-service skills
- Professional phone etiquette and communication skills
- Strong organization and time-management abilities
- Attention to detail
- Computer proficiency, including Microsoft Office
- Ability to learn new software systems
- Professionalism, discretion, and confidence communicating with others
Nice To Haves
- Familiarity with electronic health record (EHR) systems preferred
Responsibilities
- Coordinate and help expedite the intake process from referral through treatment
- Collect demographic and other required client information
- Communicate with therapists, case managers, and other team members
- Assign and follow up on client assessments
- Complete Medicaid verification
- Help streamline intake documentation and processes
- Monitor time-sensitive documentation for compliance
- Assist with staff training as needed
- Prepare weekly reports for executive leadership
- Support agency initiatives and special projects
- Maintain professional, confidential, and compliant practices in accordance with agency policies and applicable requirements
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
