Referral and Intake Coordinator

Brevard•Rockledge, FL

2d•Onsite

About The Position

Assisting Hands - Brevard is looking for a compassionate and organized Referral and Intake Coordinator to join our growing team in Rockledge (Melbourne), FL. In this vital role, you'll be the first point of contact for clients and families seeking home care services, helping connect them with the support they need. If you're passionate about making a difference in people's lives and thrive in a fast-paced care environment, we want to hear from you! Assisting Hands - Brevard is a trusted provider of in-home care services dedicated to helping seniors and individuals with disabilities live safely and comfortably in their own homes. Our clients love us for our personalized approach and the genuine compassion our team brings to every interaction. We foster a supportive, mission-driven work environment where employees are valued, respected, and empowered to make a real difference every day. Assisting Hands®️ Home Care provides compassionate, dependable in-home care that helps individuals remain safe, independent, and comfortable in their own homes. Our care is rooted in dignity, respect, and personalized support, allowing clients to maintain their quality of life where they feel happiest. Assisting Hands®️ Home Care is known for its high standards and commitment to excellence. Our caregivers are reliable, compassionate, and dedicated to providing care that builds trust and makes a meaningful difference in the lives of those we serve.

Requirements

Prior experience in home care, healthcare intake, case management, or a related field preferred
Strong organizational skills with the ability to manage multiple referrals simultaneously
Excellent verbal and written communication skills
Compassionate, client-focused demeanor with a commitment to quality care
Proficiency with care management software or CRM systems a plus
Knowledge of home care, Medicaid, or insurance authorization processes is a bonus
High school diploma or equivalent required; associate's or bachelor's degree preferred

Responsibilities

Manage incoming referrals from hospitals, physicians, case managers, and community partners
Conduct client intake assessments and gather necessary information to initiate home care services
Coordinate with care teams to ensure smooth onboarding and seamless transitions for new clients
Maintain accurate and up-to-date client records in care management systems
Communicate effectively with clients, families, and referral sources throughout the intake process
Track and follow up on pending referrals to maximize conversion and client satisfaction
Collaborate with schedulers and care coordinators to match clients with appropriate caregivers