Referral and Front Office Coordinator - Assessment (Days)

Tanner Health • Villa Rica, GA

3d

About The Position

The Referral and Front Office Coordinator oversees patient access, referral management, admission support, insurance verification, authorization management, telepsychiatry coordination, and front office operations for Willowbrooke Behavioral Health services. The role helps ensure timely access to care, efficient admissions, excellent customer service, and effective communication with patients, families, providers, referral sources, and community partners. The coordinator supports referral intake, insurance verification, direct admissions, telepsychiatry services, CSP Board management, and ongoing patient follow-up activities.

Requirements

• High school diploma or GED.
• One year of related experience.
• Working knowledge of standard practices and procedures.
• Knowledge of behavioral health admission and referral processes.
• Knowledge of insurance verification, authorization, and payer requirements.
• Ability to manage multiple priorities and deadlines simultaneously.
• Strong organizational and problem-solving skills.
• Excellent verbal and written communication skills.
• Demonstrated customer service and patient de-escalation skills.
• Ability to maintain patient confidentiality and manage sensitive information.
• Proficiency with electronic medical records, scheduling systems, Microsoft Office, and reporting tools.
• Knowledge of telehealth and telepsychiatry workflows.
• Ability to build relationships with community referral sources and healthcare partners.
• Ability to work independently and collaborate effectively with interdisciplinary teams.
• Strong attention to detail and data accuracy.

Responsibilities

• Coordinate patient access and referral management.
• Support admission processes, including direct admissions.
• Perform insurance verification and authorization management.
• Coordinate telepsychiatry services and related workflows.
• Manage front office operations and CSP Board activities.
• Conduct ongoing patient follow-up activities.
• Communicate with patients, families, providers, referral sources, and community partners.
• Support timely access to care, efficient admissions, and exceptional customer service.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED