Referral Allocation Coordinator

HonorBridge • Chapel Hill, NC

6d • Remote

About The Position

The Referral Allocation Coordinator (RAC) facilitates organ donation within HonorBridge’s service area by managing organ referrals and coordinating organ allocation for local donors. The RAC serves as a communication and coordination hub for hospital teams, transplant centers, surgeons, HonorBridge staff, and the Administrator on Call (AOC), helping ensure donation opportunities are evaluated and progressed efficiently. The role reviews new referrals, monitors active donor cases, coordinates organ offers, completes required OPTN/UNOS documentation, and helps activate operational and clinical teams.

This is a night-shift position with three 12-hour shifts per week and on-call responsibilities, including weekends and holidays. Work is primarily remote from home. Applicants must reside in North Carolina and have reliable internet and cell phone access. Periodic travel to HonorBridge offices for meetings, training, and department activities is required. Team members must maintain a private workspace suitable for confidential healthcare information.

Requirements

• Associate degree in a healthcare-related field and/or 2–3 years of experience in a clinical or comparable healthcare environment.
• Demonstrated knowledge of medical terminology.
• Strong communication, interpersonal, and collaboration skills.
• Ability to manage multiple priorities and perform effectively in high-pressure situations.
• Experience with medical documentation, data entry, and electronic records.
• Proficiency with Microsoft Office applications and computer-based systems.
• Commitment to organ and tissue donation and HonorBridge’s mission.
• North Carolina residency.
• Reliable internet service and cell phone access.
• Ability to maintain a private workspace suitable for confidential healthcare information.

Nice To Haves

• Experience as an EMT, Paramedic, LPN, RN, or other clinical healthcare professional.
• OPO experience.
• Certified Procurement Transplant Coordinator (CPTC) certification.
• Experience with donor management, transplantation, organ recovery, or organ allocation activities.
• Working knowledge of OPTN/UNOS policies and procedures.
• Experience using electronic medical record systems in a clinical environment.

Responsibilities

• Serve as the on-call referral and allocation coordinator to facilitate organ donation.
• Conduct initial evaluations of new organ referrals through medical record review and assessment of donor potential.
• Monitor active referrals and assess patient-status changes through EMR review and collaboration with hospital care teams.
• Collaborate with the Administrator on Call (AOC) to support donor case progression and operational decision-making.
• Activate organ recovery and clinical staff as directed.
• Coordinate and complete allocation of organs deemed suitable for transplantation.
• Initiate, manage, and document organ offers in accordance with OPTN policies and procedures.
• Communicate with HonorBridge staff, transplant centers, surgeons, transplant coordinators, and hospital partners.
• Review, complete, and maintain accurate documentation in HonorBridge systems and DonorNet.
• Complete required UNOS donor feedback and follow-up documentation.
• Monitor and follow up on donor culture results as needed.
• Maintain EMR access and use remote access systems to review clinical information.
• Protect the confidentiality of donor, recipient, patient, and hospital information.
• Participate in department meetings, quality initiatives, and process improvement efforts.
• Build collaborative relationships with healthcare professionals, transplant personnel, physicians, and HonorBridge team members.
• Support administrative responsibilities, communication activities, and quality assurance tasks as assigned.
• Represent HonorBridge’s mission, values, and commitment to service excellence.

Benefits

• 100% company-paid employee medical premiums, with significant company contributions toward dependent coverage.
• Health Reimbursement Account (HRA) to help offset healthcare expenses.
• Company-paid life insurance and long-term disability coverage.
• Voluntary short-term disability insurance.
• Up to 8% employer retirement match after one year of employment.
• Generous paid time off, including vacation, sick leave, paid holidays, and floating holidays.
• $500 annual Work-Life Balance Benefit.
• $500 annual Mental Health Benefit.
• Dental and vision insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree