Reference Assistant

City of Pullman • Pullman, WA

3d

About The Position

Neill Public Library is hiring a part-time Reference Assistant for its Circulation & Reference Department. The year-round position is casual and scheduled for 8–16 hours per week. The Reference Assistant performs public service activities, including staffing the service desk, shelving materials, and providing general assistance to the public. The role has no supervisory responsibilities and works under the direction of the Circulation & Reference Supervisor. Assistants may also help other library departments based on operational needs.

The work is performed primarily in a library environment, at a desk or computer terminal and while standing for extended periods, particularly when shelving. Physical exertion may be required to arrange and shelve library materials and lift supplies and materials from overhead or from the floor. Sufficient vision and powers of observation are essential for reading, sorting, and shelving materials and working with electronic patron records. This is a non-benefited position. The listed duties are illustrative and may change with the employer’s needs.

Requirements

• High school diploma or GED.
• At least 1 year of previous library or public/customer service experience.
• Ability to communicate effectively with a diverse population, particularly in English, both verbally and in writing.
• Ability to interact with the public courteously, diplomatically, pleasantly, and tactfully.
• Ability to use a variety of computer software programs and equipment.
• Ability to work efficiently and accurately in a high-demand, multitasking situation.
• Ability to consistently carry out priorities, procedures, and policies outlined by the supervisor.
• Strong attention to detail.
• Ability to use number, alphabetical, and library classification systems accurately.
• Ability to maintain confidentiality of information.
• Ability to physically perform the essential functions of the job.
• Ability to serve children and adults equally.
• Knowledge of library and office computer applications, the internet, or other online information sources.
• Ability to work independently and as part of a team.
• Ability to work a varied schedule that includes evening and weekend shifts.
• Resume must be uploaded as part of the application.

Nice To Haves

• Prior experience with library computer systems.

Responsibilities

• Staff the service desk and provide general assistance to the public.
• Open and close the library.
• Check library materials in and out using computer systems.
• Collect and assist with fine payments and handle cash.
• Provide patrons with information about online resources.
• Greet patrons and direct them to locations in the library.
• Answer the phone and register new patrons.
• Help patrons find materials and information in person, by phone, and by email.
• Provide general reference assistance for a wide variety of inquiries.
• Receive input from patrons and pass it to appropriate library personnel.
• Attend staff meetings and perform other assigned duties.
• Sort and shelve books and other materials.
• Clean and maintain circulation and public areas.
• Maintain supplies and public information materials.
• Assist other library departments as operational needs require.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED