REFERENCE ASSISTANT

City of Pullman•Pullman, WA

5d•$19 - $21•Onsite

About The Position

Neill Public Library is hiring a part-time, year-round Reference Assistant for its Circulation & Reference Department. This casual position is scheduled for 8–16 hours per week and requires a varied schedule that includes evening and weekend shifts. The role provides public service by staffing the service desk, shelving materials, and assisting library patrons. Reference assistants may also support other library departments as operational needs require. The position has no supervisory responsibilities and works under the direction of the Circulation & Reference Supervisor. The work is performed primarily in a library environment, at a desk or computer terminal and while standing for extended periods, particularly when shelving. The position is non-benefited.

Requirements

High school diploma or GED.
One year of previous library or public/customer service experience.
Ability to communicate effectively with a diverse population, with strong English verbal and written skills.
Ability to interact with the public in a courteous, diplomatic, pleasant, and tactful manner.
Ability to serve children and adults equally.
Knowledge of library and office computer applications, the internet, or other online information sources.
Ability to use a variety of computer software programs and equipment.
Ability to work efficiently and accurately in high-demand, multitasking situations.
Ability to consistently carry out priorities, procedures, and policies as outlined by the supervisor.
Strong attention to detail.
Ability to use number, alphabetical, and library classification systems accurately.
Ability to maintain confidentiality of information.
Ability to communicate effectively orally and in writing, and to work independently as well as with a team.
Ability to physically perform the essential functions of the job.
Upload a resume as part of the application.

Nice To Haves

Prior library computer systems experience is preferred.

Responsibilities

Staff the service desk and provide general assistance to the public.
Open and close the library.
Check library materials in and out using computer systems.
Collect and assist with fine payments and handle cash.
Provide patrons with information about online resources.
Greet and direct patrons to locations in the library.
Answer the phone and register new patrons.
Help patrons find materials and information in person, by phone, and by email, and provide general reference assistance for a wide variety of inquiries.
Receive input from patrons and pass information to appropriate library personnel.
Attend staff meetings and perform other duties as assigned.
Sort and shelve books and other materials.
Clean and maintain circulation and public areas.
Maintain supplies and public information materials.
Assist other library departments as operational needs require.