Reference Assistant (PT)
City of Pharr•Pharr, TX
•Onsite
About The Position
The City of Pharr is seeking a part-time Reference Assistant (PT) to support accurate, timely information service for library patrons. This entry-level, onsite role helps ensure patrons can locate resources and use technology confidently while maintaining orderly reference operations.
Requirements
- Strong attention, listening, and clear reasoning for reference interactions
- Customer service mindset with an active-help approach
- Familiarity with administrative/clerical procedures (files, records, forms, transcription)
- Ability to read and interpret work-related written materials
- Comfort teaching patrons basic tasks and explaining steps clearly
- Working knowledge of Microsoft Office and related software (e.g., Excel, PowerPoint, WordPerfect)
Responsibilities
- Providing reference assistance using appropriate print and digital sources
- Supporting reference desk workflow
- Processing interlibrary loan (ILL) requests as needed
- Assisting patrons with internet searching and common computer programs
- Completing routine data entry and daily record tracking in the reference system
- Checking the reference area for readiness—systems available, materials in place, and yesterday’s counts verified
- Balancing quick directional questions with longer research help, moving between print sources and online tools to guide people to reliable answers
- Documenting key activity in the reference system
- Keeping the desk organized
- Coordinating occasional ILL follow-ups
- Walking patrons through searches and basic software steps at a steady, respectful pace
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
