Reference Assistant (PT)

City of Pharr•Pharr, TX

2d•Onsite

About The Position

The City of Pharr is seeking a part-time Reference Assistant (PT) to support accurate, timely information service for library patrons. This entry-level, onsite role helps ensure patrons can locate resources and use technology confidently while maintaining orderly reference operations. Key responsibilities include providing reference assistance using appropriate print and digital sources; supporting reference desk workflow; processing interlibrary loan (ILL) requests as needed; assisting patrons with internet searching and common computer programs; and completing routine data entry and daily record tracking in the reference system.

Requirements

Strong attention, listening, and clear reasoning for reference interactions
Customer service mindset with an active-help approach
Familiarity with administrative/clerical procedures (files, records, forms, transcription)
Ability to read and interpret work-related written materials
Comfort teaching patrons basic tasks and explaining steps clearly
Working knowledge of Microsoft Office and related software (e.g., Excel, PowerPoint, WordPerfect)

Responsibilities

Providing reference assistance using appropriate print and digital sources
Supporting reference desk workflow
Processing interlibrary loan (ILL) requests as needed
Assisting patrons with internet searching and common computer programs
Completing routine data entry and daily record tracking in the reference system
Checking the reference area for readiness—systems available, materials in place, and yesterday’s counts verified
Balancing quick directional questions with longer research help
Documenting key activity in the reference system
Keeping the desk organized
Coordinating occasional ILL follow-ups
Walking patrons through searches and basic software steps at a steady, respectful pace