Reference Assistant

City of Pharr•Pharr, TX

21d•Onsite

About The Position

Join the City of Pharr as a Full-Time Reference Assistant and immerse yourself in a dynamic work environment that prioritizes customer-centric service and innovation. This onsite position allows you to actively engage with the public, providing essential support and resources to enhance their experience. With a competitive starting salary of $26,000.00, you will have the opportunity to hone your problem-solving skills while working alongside a team that values professionalism and forward-thinking approaches. Contribute to the development of our community and help shape public access to vital information. Your role will be integral to our mission of fostering an informed and engaged citizenry. You will be offered great benefits such as Medical, Dental, Vision, and Paid Time Off. The excitement of working in a vibrant community like Pharr, TX awaits you. Apply today and be part of a team that makes a difference! Make a difference as a Reference Assistant As a Reference Assistant at the City of Pharr, you will play a crucial role in supporting our community’s informational needs. This position involves performing general library duties and delivering exceptional reference services to patrons by utilizing appropriate reference materials and resources. You will oversee the operations of the reference desk while also managing interlibrary loan (ILL) transactions as required. Your expertise will extend to assisting patrons with Internet searches and navigating various computer programs, empowering them to find the information they seek. With the authority to make decisions regarding reference service delivery within established guidelines, you will ensure a customer-centric experience that reflects our commitment to innovation and professionalism. Join us in making a positive impact on the lives of our library users in Pharr, TX.

Requirements

Solid understanding of administrative and clerical procedures
Proficiency in word processing, file management, and record-keeping
Strong foundation in customer service principles (assessing customer needs, ensuring quality standards, and evaluating satisfaction levels)
Proficiency in various software applications, such as Microsoft Office, Microsoft Works, Excel, Word Perfect, and PowerPoint
Key interpersonal skills include active listening, the ability to engage with patrons thoughtfully, and the capacity to convey information clearly
Must pass a thorough criminal background check due to the sensitivity of the information handled by this position.

Nice To Haves

Knowledge of curriculum and training design principles will aid in effectively teaching and instructing patrons
A commitment to helping others and a desire to teach are vital attributes that will foster a supportive and informative library environment.

Responsibilities

Performing general library duties
Delivering exceptional reference services to patrons by utilizing appropriate reference materials and resources
Overseeing the operations of the reference desk
Managing interlibrary loan (ILL) transactions as required
Assisting patrons with Internet searches and navigating various computer programs
Making decisions regarding reference service delivery within established guidelines