Reentry Coach - Richmond

Rubicon Programs•Richmond, CA

4d•$25 - $28•Onsite

About The Position

The Reentry Coach performs a wide range of critical roles to ensure the successful operation of a reentry focused multi-service center. The Coach is responsible for coordinating the Reentry Success Center’s delivery of critical reentry services to formerly incarcerated residents of Contra Costa County. In collaboration with Center staff and partners, the Reentry Coach fosters client engagement, service planning, performance management, and client retention support. By engaging clients, partners, and other stakeholders in the community, the Reentry Coach is able to develop successful partnerships and processes that effectively promote success for the Center’s clients and partners alike. Frequently the Coach serves as a “first contact” for clients as they begin to engage with services from the Center and may serve as a “problem solver” to help improve service delivery for clients or partners. The Reentry Coach plays an important role in helping the Site Manager set and maintain the Center’s welcoming culture of acceptance, inclusion, restoration and collective excellence. This Reentry Coach reports to the Lead Reentry Coach or Site Manager. Working evenings and on weekends may be required for this role. Contra Costa County residents and formerly incarcerated individuals are strongly encouraged to apply.

Requirements

Extensive experience and expertise working with the reentry population or other people facing complex challenges; includes initiative and a strong set of interpersonal skills in problem solving, negotiation and conflict resolution, and a high tolerance for ambiguity and composure in difficult situations.
Solid Administrative skills including attention to detail, accuracy and procedure; data gathering and entry; and the proficient use of web-based databases and Microsoft Office software.
Ability to obtain clearance to correctional facilities.
Regular travel throughout Contra Costa County is required and therefore proof of a valid driver's license, current auto insurance, and an acceptable Motor Vehicle Report is required.
Trauma Informed Care
Motivational Interviewing
Cultural Responsiveness
Coaching
Accountability
Communication
Service Quality
Tech Capable
Proactively Furthering Equity

Responsibilities

Serve as a welcoming, positive, and empathetic point of contact with clients as they engage with the Center; provide informational orientations about the Center and its work for clients, partners, and others; conduct one-on-one meetings with clients; provide honest, productive feedback and supportive guidance to help clients identify priorities; schedule clients for program activities; design, coordinate, and lead orientations sessions, workshops, trainings and/or support groups.
Serve as the primary point of contact for RSC partners in their direct-service work with clients, supporting smooth and coordinated development and implementation of client service plans; help address day-to-day logistical or collaborative experiences with partner orgs; help partners make appropriate referrals to both on-site & off-site services; as needed coordinate and participate in collaborative case conference meetings.
Gather and enter appropriate client data at each “touch point” along a client’s journey, and support partners in the collection and reporting of information related to shared service delivery objectives.
Serve as an external ambassador capable of representing the Center in public forums and community events; provide community members and stakeholders with information about the Center and directly connect with clients and prosective clients inside the County jails, community based settings, neighborhood councils, faith-based partners, and others.