ReEntry Case Manager
About The Position
The Housing Works Inc. Reentry Services Program is a collaboration between Housing Works Inc. and The Mayor’s Office of Criminal Justice (MOCJ) to provide comprehensive, holistic reentry services to individuals with criminal justice involvement reintegrating into the five borough communities. Reporting to the Community Program Manager, the Reentry Case Manager will be responsible for providing community-based case management services to client who meet the program eligibility criteria. These case management services include conducting psychosocial assessments, co-developing treatment plans, facilitate therapeutic soft skills groups, connections to health and wellness services, assistance with benefits and enrollment and ongoing outreach for the duration of program engagement. The Reentry Case Manager will be solution-focused, experienced in providing clients with wraparound case management services and knowledgeable of NYC resources and benefits available for justice-involved clients.
Requirements
- Bachelor’s Degree required in social services, psychology, social work or other related field.
- Minimum 1 year experience providing case management or direct client service.
- Experience with criminal justice involved population, as well as substance use and mental health issues.
- Strong written documentation and communication skills.
- Good problem-solving skills and ability to work autonomously.
- Microsoft Office Suite, particularly Excel, required.
- Experience utilizing EMR systems.
Nice To Haves
- Preferably bi-lingual in Spanish.
- Excellent written and oral communication skills.
- Excellent or proficient technical skills to perform tasks related to Microsoft Office, email and case management systems.
- Ability to work independently and collaboratively with the team.
Responsibilities
- Provides supportive case management to MOCJ Transition and Community-Based Program clients.
- Conducts intake assessments and develops action plans based on the needs identified in the assessment.
- Refers clients for health care services through Housing Works and with external referral partners as needed.
- Conducts client outreach weekly, including but not limited to phone calls, text alerts, appointment reminders, letters and home visits.
- Responsible for obtaining weekly client compliance reports from external referral or continuing education services.
- Maintains essential data for reporting and program evaluation in e ICare, including program enrollment, progress notes, care plans, referral activity, and updating contact information.
- Builds and maintains resource lists for external services and emergency services (i.e. housing, domestic violence, food pantry, etc.).
- Facilitates evidence-based groups weekly.
- Participates in weekly supervisions sessions with the Community Program Manager.
- Participates in monthly all-staff program meetings and bi-weekly team meetings.
- Promotes Housing Works’ core values in day to day activities.
- Performs other tasks as assigned by supervisor.
- Provide culturally competent services in accordance to Housing Works policies and practices.
- Promotes Housing Works core values consistently.
- Ability to work with clients with diverse clients with varying levels of service needs.
- Works collaboratively with other team members within the Justice Initiatives Department and cross-agency.
- Attend and participate staff meetings and trainings as scheduled.
- Responsiveness to emails, texts and phone calls.
- Ability to adapt and successfully uphold job functions in a full remote workforce or hybrid in-person remote workforce environment.
- Adhere to remote workforce policies, procedures and protocols.
Benefits
- Three comprehensive healthcare plans to choose from.
- Housing Works covers most of the healthcare plan; employee pays a portion based on salary.
- Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year.
- Educational benefit available for tuition loan reimbursement, tuition costs, and text books.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
