Mid-Level Reengineering Specialist

NIH-NCBI•Bethesda, MD

About The Position

Black Canyon Consulting (BCC) is searching for a Mid-Level Reengineering Specialist to support business process reengineering, workflow modernization, and operational improvement initiatives. The Mid-Level Reengineering Specialist will work with stakeholders and technical teams to assess existing processes, identify inefficiencies, develop improved workflows, and support implementation of practical and scalable solutions.

Requirements

5+ years of relevant professional experience
Experience supporting business process reengineering or process improvement initiatives
Experience conducting current-state (“as-is”) workflow assessments
Experience contributing to future-state (“to-be”) workflow design
Experience participating in or facilitating stakeholder discovery sessions
Experience identifying process bottlenecks, inefficiencies, and root causes
Experience developing process maps and workflow documentation
Experience identifying opportunities for automation or digital process improvements
Experience developing SOPs, workflow charts, roles and responsibility matrices, templates, or job aids
Experience participating in pilot testing or implementation activities
Ability to collect and analyze operational performance data
Strong analytical, documentation, facilitation, and communication skills
Ability to work independently while collaborating with cross-functional teams
Ability to ensure work aligns with applicable policies, internal controls, and regulatory requirements

Nice To Haves

Experience supporting federal government or similarly regulated organizations
Experience with business process reengineering or continuous improvement methodologies
Experience evaluating workflow automation or digital tools
Experience measuring cycle time, error rates, throughput, or similar operational indicators
Experience supporting organizational change and solution adoption
Experience working across multiple departments, offices, or functional areas

Responsibilities

Conduct structured reviews of existing (“as-is”) workflows
Support and facilitate stakeholder discovery sessions
Document end-to-end process activities and handoffs
Identify bottlenecks, delays, redundant steps, and operational inefficiencies
Analyze and document root causes across multiple functions or offices
Contribute to the development of future-state (“to-be”) workflows
Streamline process steps and reduce administrative burden
Improve clarity of roles, responsibilities, and process ownership
Identify opportunities for automation, digital forms, and integrated tools
Develop SOPs, workflow charts, roles and responsibility matrices, templates, and job aids
Participate in pilot testing of redesigned workflows
Gather operational performance indicators and user feedback
Analyze metrics such as cycle time, error frequency, or other process measures
Support refinement of workflows based on testing results
Assist with implementation and adoption of approved process improvements
Ensure deliverables align with applicable policies, internal controls, and federal requirements