Reemployment Case Management (RCM) Career Planner

State of Iowa • Waterloo - 50701 - Black Hawk County, IA

1d • Hybrid

About The Position

Iowa Workforce Development (IWD) is seeking applicants for the position of Reemployment Case Management (RCM) Career Planner in our Iowa WORKS office in Waterloo, IA. This role provides comprehensive reemployment and unemployment insurance support services to job seekers and unemployment participants. The RCM Career Planner assists customers with career planning, work search requirements, UI claims, job referrals, and workforce resources while ensuring compliance with Iowa unemployment laws and program guidelines. The RCM Career Planner also supports customers in developing employment skills, accessing training opportunities, and achieving successful long-term employment outcomes.

Requirements

• Graduation from an accredited four-year college or university with a degree in any field.
• Four years of full-time work experience in career services, teaching or training to improve skills, job coaching, providing human services to individuals in need, sales, customer service, call center operations, or human-resources-related services involving interviewing, reviewing job applications, conducting employment-related assessments, or job placement.
• A total of four years of education and/or full-time experience, where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes twelve months of full-time work as a Workforce Associate.

Responsibilities

• Deliver all required Reemployment Services program components to unemployment participants during scheduled appointments.
• Review unemployment insurance (UI) claim statuses and identify claim issues.
• Refer concerns to the appropriate staff while ensuring claimants receive all necessary information.
• Verify that work search requirements are being met and properly documented.
• Explain, promote, and register claimants for One-Stop Center workshops.
• Conduct electronic file searches, compare applicants’ qualifications to employer job order requirements, and refer qualified candidates to available positions.
• Assist customers in completing valid work registrations within the database system.
• Collaborate with customers to create or update Individual Service Plans.
• Accurately document all services, appointments, and other relevant customer information in the database system.
• Perform essential UI-related activities, including assisting customers with filing UI claims in accordance with unemployment administration rules and Iowa law.
• Address questions or concerns regarding UI claims.
• Ensure timely submission of proper documentation and notices to support positive outcomes.
• Maintain and organize all documentation related to UI decisions.
• Ensure claims remain active and up to date and monitor claim statuses.
• Review previous UI claims and adjudications.
• Use database systems to review salary histories and cross-reference systems to verify personal identification information.
• Adjudicate claim issues in accordance with UI laws.
• Provide customers with information regarding the appeals process when necessary.
• Prepare for and participate in UI appeal hearings related to adjudication decisions.
• Educate customers about services available through the Iowa WORKS location.
• Assist customers with employment-related questions, local employer opportunities, and workforce resources.
• Support customers in using computers and online resources, including internet job searches, tutorials, labor market information, educational opportunities, career exploration tools, and resume development.
• Provide guidance on the use of self-service and assisted services available through the Workforce Center.
• Coach customers throughout all stages of the job search process, helping them strengthen personal and professional skills with the primary goal of achieving successful employment outcomes.
• Administer proficiency tests and skill assessments as needed.

Benefits

• Excellent health, dental, and vision insurance.
• Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on sick leave accrual.
• IPERS retirement package.
• Optional deferred compensation retirement plan.
• Flexible Spending Accounts for medical and dependent care.
• Free Life and Long-term Disability Insurance with the option of purchasing additional coverage.
• Employee Assistance Programs and Discount Programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level