Reduction Specialist | Personal Injury
About The Position
The Ward Law Group is seeking an experienced Personal Injury Reductions Specialist to negotiate medical balances and move settled cases toward closing. This role is crucial in helping injured clients keep more of their settlement. The ideal candidate will take ownership of their files, follow through consistently, and deliver results in a high-volume environment. The Ward Law Group is an award-winning personal injury law firm recognized as one of the Best Places to Work, committed to delivering exceptional legal representation and fostering a collaborative, innovative, and high-accountability culture.
Requirements
- At least two years of hands-on plaintiff personal injury reductions experience.
- Direct experience negotiating hospital and medical provider balances, with the ability to explain your strategies and measurable results.
- Experience independently managing reductions from balance verification through written agreements and closing coordination.
- Bilingual English and Spanish, with strong negotiation and client communication skills.
- Ability to manage a high-volume caseload using legal case management software; Litify experience preferred.
- Bilingual in English and Spanish.
- Experience negotiating hospital and provider reductions.
- Experience preparing closing statements and settlement disbursements.
- Knowledge of PIP, health insurance liens, Letters of Protection (LOPs), and medical provider billing practices.
- Experience negotiating directly with medical providers within a plaintiff personal injury law firm.
- Prior experience working in a reductions department.
Nice To Haves
- Experience managing a demand department or overseeing demand teams (preferred, but not required).
Responsibilities
- Negotiate hospital liens, medical provider balances, and other healthcare-related claims under attorney supervision and firm procedures.
- Review medical bills, verify outstanding balances and applicable insurance payments, and obtain supporting documentation.
- Submit reduction requests, follow up with providers and lienholders, and secure written confirmation of agreements.
- Manage a high-volume reductions caseload, prioritize aging files, and resolve outstanding items that delay closing.
- Maintain accurate balances, negotiation notes, agreements, and case updates in Litify.
- Coordinate with attorneys and closing staff to verify figures for closing statements and support settlement disbursements.
- Keep clients informed about reduction progress and refer legal questions or disputes requiring legal analysis to the appropriate attorney.
- Meet departmental expectations for reduction results, turnaround times, productivity, and accuracy.
Benefits
- Competitive salary commensurate with experience
- Professional development and continuing education support
- Collaborative, growth-oriented team environment
- Medical, dental & vision
- Hospital plans
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
- Company paid short and long-term disability
- Health & Dependent Care Spending Accounts (HSA & DCFSA)
- Employee Assistance Program
- Tuition Assistance
- Paid time off and paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
