Personal Injury Collections Specialist

AICA Orthopedics, P.C.•Marietta, GA

6d•$20 - $26•Onsite

About The Position

Own a portfolio of personal injury accounts and drive each one to payment. This role involves calling attorney offices and insurance carriers to get real status updates and ensure accounts do not go quiet. The ideal candidate will have a background in PI law firms, medical, or insurance collections. AICA Orthopedics treats personal injury patients across 21 Atlanta locations, and this position is crucial for ensuring cases are settled and paid.

Requirements

Personal injury experience: PI law firm phones (intake, pre-litigation case management, lien resolution, settlement follow-up), medical liens, or attorney billing
Healthcare, medical, or insurance AR / collections experience
Outbound collections experience where you owned accounts to resolution (commercial, consumer, or similar) and can pick up the PI side fast
Comfortable making 40+ calls a day with no auto-dialer
Strong documentation discipline — every contact logged accurately, same day
Persistent and professional when no one calls you back

Responsibilities

Own an active portfolio and always know where each account stands and what the next move is
Call PI attorney offices and insurance carriers to get case status and push accounts to resolution
Make 40+ manual outbound calls a day at your own pace — no auto-dialer
Work the accounts nobody else can get a callback on
Log every call, contact, and commitment accurately, same day
Identify settled cases and drive payment to completion
Flag accounts at risk of missing a collection window before they slip