Redemption Manager

Oklahoma City's Incredible Food & Fun • Oklahoma City, OK

6d • $14 - $15 • Onsite

About The Position

At Incredible Food & Fun, we're all about fun! Our family entertainment centers feature an all-you-can-eat buffet, exciting attractions, arcade games, and unforgettable experiences for guests of all ages—all under one roof. We’re proud to have earned the title of Top Entertainment Center in the World from the International Association of Amusement Parks & Attractions (IAAPA)—and we’ve won it twice!

As the Redemption Manager at Incredible Food & Fun, you will oversee Redemption Operations within the Game Room. You will manage redemption employees and inventory, ensuring guests have a seamless and enjoyable experience when redeeming their virtual tickets for prizes. Reporting to the Game Room Manager and General Manager, this role requires strong leadership, organization, and a commitment to maintaining a fun, clean, and engaging environment for both employees and guests.

Requirements

• Ability to work in a fun, fast-paced environment with minimal supervision
• Strong planning, organizational, and implementation skills
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and general computer skills

Nice To Haves

• Leadership experience in the amusement or retail service industry is a plus

Responsibilities

• Oversee Redemption Operations within the Game Room.
• Manage redemption employees and inventory.
• Ensure guests have a seamless and enjoyable experience when redeeming their virtual tickets for prizes.
• Maintain a clean, organized, and engaging department.
• Perform tasks as assigned by the Game Room Manager.
• Provide friendly, fun, and courteous interactions with guests.
• Maintain a well-groomed, professional appearance.

Benefits

• Paid Time Off (PTO): The number of PTO hours earned is calculated by the total number of hours the employee worked the previous 52 weeks (1 year). After 2 years of employment it is then divided by 26.
• Health Benefits: Medical, dental, and vision insurance for employees averaging 30 hours per week after 90 days.
• Family Discounts: Exclusive discounts for immediate family members on meals and game play.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed