Arcade & Redemption Manager

Jake's Unlimited • Mesa, AZ

12d • Onsite

About The Position

Jake's Unlimited is looking for an energetic, guest-focused Arcade & Redemption Manager to lead one of the most exciting and dynamic areas of our facility. This position is responsible for creating an outstanding arcade and redemption experience by leading daily operations, developing an exceptional team, maintaining an exciting prize store, and ensuring guests leave with memories they'll never forget. If you're passionate about hospitality, retail merchandising, team development, and creating unforgettable guest experiences, we'd love to meet you.

Requirements

• Three or more years of progressive leadership experience in retail, hospitality, entertainment, family entertainment, or another guest-focused environment.
• Experience managing scheduling, labor, purchasing, inventory, and operating expenses.
• Strong merchandising and inventory management experience.
• Experience recruiting, hiring, coaching, and developing team members.
• Excellent communication, leadership, and organizational skills.
• Availability to work evenings, weekends, and holidays.

Nice To Haves

• Family Entertainment Centers
• Arcade Operations
• Redemption Operations
• Retail Merchandising
• Hospitality Entertainment Venues
• Theme Parks
• Experience with Embed or similar cashless amusement systems is a plus.

Responsibilities

• Leading, coaching, and developing a guest-focused team.
• Creating an exciting, organized, and fully stocked Redemption Store that guests love to explore.
• Ensuring the arcade is clean, welcoming, and guest-ready throughout the day.
• Managing prize inventory, purchasing, merchandising, and product presentation.
• Monitoring department performance and operating within established labor and operating budgets.
• Managing scheduling, inventory, purchasing, and departmental expenses.
• Partnering with Maintenance to maximize game availability and minimize guest impact.
• Working with Technology to recommend game pricing, redemption pricing, and promotional opportunities.
• Leading guest recovery efforts with professionalism and sound judgment.
• Continuously improving the arcade and redemption experience through creativity, organization, and operational excellence.

Benefits

• Competitive Salary: $50,000-$65,000 DOE
• Management Incentive Program
• Medical, dental, and vision insurance
• Paid Time Off
• Complimentary shift meals
• Five complimentary guest passes each month
• Employee discounts
• Professional development and advancement opportunities
• A collaborative leadership team that believes in coaching, accountability, and continuous improvement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed