Red Coat Agent - GEG

Unifi•Spokane, WA

2d•Onsite

About The Position

The Red Coat Agent provides outstanding customer service to passengers throughout arrivals, ticketing, check-in and boarding, baggage services, reservations, and other inquiries or complaints. The role includes assisting passengers with special needs, communicating flight and itinerary information, and helping passengers navigate airport processes. Paid training is provided.

Requirements

High school diploma or GED.
Must be at least 18 years of age.
Must be able to obtain credentials required by airport, state, or customs requirements.
At least two years of customer service experience.
Must be able to work rotating shifts and hours, including nights, weekends, holidays, and overtime.
Must be willing and able to work outdoors in conditions that may include severe seasonal weather.
Must be able to frequently push, pull, stoop, squat, kneel, bend, lift up to 70 pounds, and move up to 70 pounds; and constantly walk, stand, handle, grasp, and reach. May occasionally need to reach above shoulder height.

Responsibilities

Welcome and assist passengers throughout arrival and check-in, including supporting passengers with special needs such as unaccompanied minors.
Handle ticketing and check-in using a computerized system, including boarding, baggage services, reservations, and resolving related complaints and problems.
Direct passengers through Customs, Immigration, and Quarantine.
Maintain a highly visible presence in customer-facing situations.
Keep passengers informed and make announcements about itineraries, flights, and luggage.
Follow safety procedures, policies, and company operational standards.
Report safety and security incidents and potential hazards promptly in accordance with the Unifi Fair and Just Culture Policy.
Perform other related duties as assigned within the skills, experience, and capabilities expected for the position.