Operations - Recycling Services Coordinator

Product Care Recycling • Delta, BC

22h • CA$48,000 - CA$54,000 • Hybrid

About The Position

Canada’s Extended Producer Responsibility (EPR) system operates at a provincial level, with regulations and program requirements varying across jurisdictions. Successfully managing these distinctions while aligning with national objectives is key to program success. We are seeking a highly motivated and organized Recycling Services Coordinator to join our Operations team! The Recycling Services Coordinator leads and provides operational support for the various recycling programs with respect to collection services (collection sites, collection events, large volume direct pick-up services), including, but not limited to recruiting, onboarding, training, set-up, inspection and general liaison to ensure compliance, operational effectiveness and quality customer service. This role reports to the Recycling Services Supervisor.

Requirements

• Post-secondary education in administration or equivalent experience.
• Minimum of 2 years in an operations/logistics role, or similar high-paced role.
• Proficiency in MS Office Suite, including Access and a working knowledge of databases.
• Clear and concise English language abilities, both written and verbal.
• Ability and flexibility to travel and possess a valid Class 5 driver’s license.
• Effective communications skills, with the ability to listen and persuade.
• Strong interpersonal skills, with focus on relationship building and quality customer service.
• Analytical thinking with very good problem solving and troubleshooting skills.
• Takes initiative, strong work ethic, can execute and gets things done.
• Ability to multi-task.
• High energy level and enthusiasm, with an ability to motivate colleagues.

Nice To Haves

• Understanding of collection system network, logistics and supply chain best practices is an asset.

Responsibilities

• Identify gaps in service, with reference to meeting accessibility commitments, targets and goals.
• Research and contact potential businesses/organizations, local governments and indigenous communities to determine suitability and interest in partnering with Product Care as a collection site, collection event or direct pick-up service.
• Responsible for finding replacement collection sites and events in case of collection site closures.
• Responsible for identifying and securing replacement and redundant collection sites and collection events to ensure continuity of service in the event of site closures or other service disruptions
• Work with collection sites with regards to retaining sites whenever possible.
• Assess and make recommendations to management, including the feasibility and viability, the capital cost and funding for transportation and equipment.
• Promote the Product Care programs through presentations and networking opportunities with prospective collection site providers at industry conferences and events as requested, including, but not limited to presentations focusing on the return-to-retail program and potential collectors.
• Lead the recruitment and onboarding of return-to-retail collection services, including but not limited to: Completion of the necessary paperwork, registration etc., Managing insurance and lease issues, Coordination of supplies to new collection sites, Coordination of logistics and communications, Routine follow up to ensure service quality and relationship building
• Develop standard operating procedures for all aspects of role including those to support collection site/events recruitment and onboarding of new collection sites, collection events and direct pick-up services.
• Develop best practices to support collection sites, collection events and direct pick-up service.
• Lead the development of marketing materials to support recruitment functions, collaborating with Communications and other departments to coordinate messaging and recruitment outreach.
• Manage the completion of compliance and all necessary paperwork required for collection site set-up, changes and closures.
• Identify transport options, contacting carriers for rates and availability, complete cost analysis, negotiate rates, set up and train the new carriers and hubs (consolidation centers).
• Lead the onboarding new collection sites, including, but not limited to operational efficiency, training, and development of site-specific collection systems and processes.
• Cultivate and build relationships with collection partners, with an emphasis on retailers.
• Ensure quality service and customer service.
• Answer questions related to the program(s).
• Plan and budget collection site inspections to meet inspection schedule requirements.
• Evaluate collection site performance through the establishment of KPIs and report as well as the communication of site successes for marketing purposes.
• Administer collection site contracts, renewals, terminations and update collection site databases as required.
• Track and analyze service issues and barriers to participation and recommend possible solutions.
• Determine ways to build a more robust and effective collection network that meets accessibility requirements in each province and program.
• Approval of invoices for program services related to execution of the duties for this position.
• Administrative support to operations as required.
• Complete checklist and assessment of each collection site and follow up with collection sites on the finding of the site inspection, any corrective actions required.
• Manage tracking and repository for collection site inspection checklist and assessments.
• Create and administer collection site self-audits and follow-up on corrective actions as needed for any issues identified, to ensure compliance with Product Care’s standards and procedures.
• Visit BC collection sites as per policy and direction of the Operations Manager.
• Identify, track and resolve issues raised by collection site and collection events hosts.
• Coordinate with appropriate departments within Product Care to resolve issues raised by collection sites, collection event hosts, and organizations utilizing direct pick-up services.
• Visit gap collection areas as directed to fill collection site gaps, as needed.
• Additional responsibilities may be assigned from time to time, based on organizational needs.

Benefits

• Comprehensive benefits program, including Life Insurance, Dental, Vision, Long-Term Disability and Mental Health & Wellness support.
• Paid annual vacation and paid Personal Days Off (PDO).
• RRSP with company matching program.
• A dynamic, team-based work environment.
• Friendly and fun team environment with company celebrations and social events.
• Professional Development fund to upskill yourself each year, in accordance with company policy.
• The satisfaction of making a positive difference for the environment.
• A hybrid working model.
• Product Care, as a tradition, offers paid time off between Christmas and New Year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree