Recruitment Operations Specialist

Texas A&M - Central Texas•Killeen, TX

1d•Onsite

About The Position

The Recruitment Operations Specialist, under supervision, provides customer, department, and administrative support for departments within Recruitment and Enrollment Services. This role is responsible for overseeing and executing recruitment events, managing daily operations of the Welcome Center, coordinating campus tours, and supporting prospective students throughout their enrollment journey. The position requires strong organizational, communication, and customer service skills, with the ability to work both independently and as part of a team.

Requirements

Bachelor’s degree in applicable field or equivalent combination of education and experience.
One year of related experience.
Working knowledge of spreadsheet, word processing, database and presentation software programs.
Verbal and written communication skills.
Customer service skills, interpersonal skills, and detail-oriented.
Ability to work individually or as a team.
Ability to organize and make decisions.
Ability to multi-task and work cooperatively with others.

Responsibilities

Oversee, plan, and execute Warrior Preview Days (open house events), including coordinating logistics, communications, and event follow-up.
Organize and manage on-campus events such as application drives, collaborating with relevant departments for outreach and engagement.
Oversee daily operations of the Welcome Center, ensuring a welcoming environment and high-quality customer service for all visitors.
Coordinate campus tours, including scheduling and preparation of tour materials.
Supervise, train, and schedule student workers who staff the Welcome Center and conduct campus tours, providing ongoing support and guidance.
Build out Transfer Central accounts to support prospective transfer students, with accurate data tracking in CRM systems.
Assist with recruitment events both on and off campus, as directed by the Assistant Director of Recruitment, supporting logistics and event execution.
Manage the main recruitment email inbox, promptly and professionally responding to student inquiries and providing accurate information.
Support walk-in visitors by answering questions and assisting students with application submissions and enrollment processes.
Prepare recruitment and outreach materials to support university enrollment initiatives.
Review current and prospective student enrollment records for accuracy and compliance, communicating status and next steps as needed.
Contribute to a welcoming, inclusive, and student-centered environment that promotes the university’s mission of access, service, and student success.
Perform other duties as assigned by Enrollment Management leadership.