Recruitment & Engagement Specialist - Home Care

Home Instead•Charlottesville, VA

1d•Onsite

About The Position

The Recruitment and Engagement Coordinator is expected to recruit, screen, hire, train, and engage a staff of Care Professionals in order to provide the highest quality service to clients.

Requirements

At least 1 year of related business experience or an equivalent combination of education and work experience may be considered
HR Experience
Knowledge of the senior care industry
A valid driver’s license and personal vehicle with insurance
Excellent communication skills & phone etiquette
Computer skills and are proficient in Excel and Word
Available to work evenings or weekends as required
Organized, professional, & able to work with a team

Responsibilities

Answer each employment inquiry in a friendly, professional and knowledgeable manner.
Develop and implement new recruitment strategies online and within the community.
Schedule and conduct applicant interviews in an efficient and professional manner.
Following the Home Instead Standards; conduct reference checks, criminal background and motor vehicle check and drug screens on all Care Professionals.
Create and maintain all employment records including but not limited to I-9 form, W-4 form and all other employment related documents.
Schedule and conduct Care Professional orientation and all training including training required to meet Home Instead ® Standards and additional optional training.
Develop engagement strategies that utilize the 5 Care Professional needs to promote Care Professional retention and satisfaction.
Schedule and conduct Care Professional annual reviews and all supervision including regular performance conversations, accountabilities and problem resolution
Work in partnership with the Scheduling Department to coordinate Care Professional schedules with an emphasis on creating high quality matches and extraordinary relationships.
Monitor, mediate, and log all client and Care Professional activity utilizing the software system.
Prepare and publish the monthly newsletter within the deadline
Evaluate and update all orientation and training materials as needed
Plan and successfully execute all Care Professional meetings
Monitor compliance for local and federal labor and safety laws including EOE, ADA, FMLA, and OSHA
Maintain regular attendance at the office to execute job responsibilities
Demonstrate open and effective communication with the franchise owner, colleagues, Care Professionals, clients and family members.
Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
Conduct client/Care Professional introductions as needed
Perform any and all other functions deemed necessary