Recruiting Systems Analyst

Morgan Stanley • Alpharetta, GA

1d

About The Position

We’re looking for a junior-level analyst to support our Talent Acquisition (TA) team by managing inquiries related to our recruiting technology stack, including Workday Recruiting, Eightfold, Oleeo, and other TA tools. This role is ideal for someone who enjoys problem-solving, learning new systems quickly, and providing excellent customer support to business users.

Requirements

• 1+ years of experience in an analyst, operations, customer support, or business systems support role (internships and relevant project work welcome).
• Demonstrated comfort learning new technology and business tools quickly; ability to explain steps clearly to non-technical users.
• Strong written and verbal communication skills, including the ability to ask the right questions to diagnose issues.
• Organized and detail-oriented, with the ability to manage multiple requests and meet response-time expectations.
• Basic understanding of data concepts (fields, records, reporting outputs) and strong Excel/Google Sheets skills.
• Customer-service mindset and a collaborative approach to working with recruiters, coordinators, and cross-functional partners.

Nice To Haves

• Exposure to recruiting, or talent acquisition processes (e.g., requisitions, job postings, candidate workflow, interview scheduling, offers).
• Experience working with ticketing/intake tools (e.g., ServiceNow, Jira) and documenting issues with clear steps to reproduce.
• Any familiarity with Workday, Eightfold, Oleeo, or other ATS/CRM recruiting platforms (not required).
• Comfort with basic testing practices (UAT, regression testing) and release communication.

Responsibilities

• Serve as the first point of contact for TA team questions and issues related to Workday, Eightfold, Oleeo, and other recruiting tools; acknowledge requests, gather details, and provide timely updates.
• Triage inquiries (how-to, data questions, defects) and route complex issues to the appropriate HRIS/IT/vendor partners with clear context and reproduction steps.
• Ensuring accurate categorization, prioritization, and closure notes for system inquiries.
• Assist with testing (smoke/regression/UAT) for updates, releases, and enhancements; document results and report defects clearly.
• Partner with recruiters, coordinators, and TA operations to understand pain points and recommend process or tool improvements.
• Support routine system administration tasks such as user access validation, role-based access requests, basic configuration changes (as applicable), and monitoring of scheduled activities.
• Help with training and enablement (office hours, quick demos, onboarding guides) to improve adoption and consistent tool usage.
• Support data quality by identifying gaps, inconsistencies, or recurring user errors and proposing corrective actions.

Benefits

• Ample opportunity to move about the business for those who show passion and grit in their work.
• Some of the most attractive and comprehensive employee benefits and perks in the industry.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed