Recruiting Operations Specialist

Wonolo • Baltimore, MD

15h • Hybrid

About The Position

Wonolo is seeking a Recruiting Operations Specialist to join its Market Operations team. The role combines hands-on recruiting with customer- and worker-facing operations. The specialist will source, screen, and onboard workers across classifications, support placements, resolve issues, build relationships, and improve recruiting and operations processes. The position is hybrid, with remote recruiting and operations work, travel to customer sites, and participation in local hiring events. Candidates should be located in Virginia, Maryland, or West Virginia and be willing to travel within these markets once per month. The anticipated initial duration is three months, with potential to extend. The regular schedule is Monday through Friday during business hours, although early mornings and evenings may be needed during peak periods.

Requirements

• Proven work experience as a recruiter in-house or at a staffing agency, and/or at least one year of experience in staffing, consulting, or operations.
• Ability to conduct different types of interviews, including structured, competency-based, video, phone, and reference-check interviews.
• Familiarity with HR databases, Applicant Tracking Systems (ATS), and Candidate Management Systems (CMS).
• Proven ability to build effective relationships with internal and external stakeholders.
• Ability to interpret data, identify trends, and use insights to make informed decisions and solve problems.
• Comfort planning, executing, and monitoring projects in a fast-paced, ambiguous environment with minimal guidance.
• Excellent communication and interpersonal skills.
• Access to reliable transportation and ability to travel within the Mid-Atlantic markets.
• Willingness to travel within Virginia, Maryland, or West Virginia markets once per month.

Nice To Haves

• Bilingual ability in English and Spanish.
• Marketplace and/or startup experience.
• Experience in an industrial or warehousing environment.

Responsibilities

• Use outbound recruiting strategies, screening practices, and onboarding experience to place and retain workers.
• Source candidates through outbound recruiting platforms, existing worker pools, and hiring events.
• Schedule and conduct interviews to assess candidates' relevant knowledge, skills, and aptitude; run experiments to evaluate effectiveness and maintain organized notes and standard operating procedures.
• Develop and maintain job descriptions and specifications so recruiters are prepared for interviews and workers receive accurate information about roles and expectations.
• Support Wonolo app and W-2 onboarding processes, working with the W-2 Onboarding team to minimize idle time between screening and placement.
• Serve as a local point of contact for customers and workers, monitor placed candidates' performance, and respond to day-of and last-minute issues with effective solutions.
• Travel to customer locations, such as warehouses and production facilities, to build candidate and customer relationships and coordinate with the local Market Team on workers' on-site experience.
• Identify process improvements across recruiting and worker operations.
• Track metrics such as application-to-interview, interview-to-placement, and market performance to evaluate efficiency and inform decisions.
• Partner with Market Operations, Marketing, Product, and regional Market and Sales teams on broader strategic initiatives.

Benefits

• Equity plan and meaningful equity.
• Medical, dental, and vision insurance premiums paid 100% by the company.
• Cell phone reimbursement and company laptop.
• Retirement plans.
• Life and disability insurance.
• No-cost, on-demand mental health support, including counseling, mindfulness and meditation, and wellbeing courses.
• Team outings, happy hours, and company off-sites.
• Opportunity for growth in a mission-driven, well-funded startup.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed