Recreation Technician, Senior

Town of Queen Creek•Recreation and Aquatic Center, AZ

About The Position

The Town is seeking an experienced Recreation Technician, Sr. to join their Parks & Recreation team. This role primarily focuses on managing the Town's signature events and those held at the Recreation and Aquatic Center. The position involves supporting all aspects of event logistics, operations, marketing, and budget management, including planning and distributing funds. This is a fully qualified, experienced level administrative classification requiring a higher-level knowledge of transactional and/or work standards for completing tasks and assignments of a varied nature. The incumbent performs the full range of support duties under general supervision, with greater independence in handling complex and day-to-day tasks compared to a standard Recreation Technician.

Requirements

Associate’s Degree from an accredited college or university in Recreation or a related field and three (3) years of related experience; or an equivalent combination of directly related education and experience.
First Aid certification.
CPR/AED certification.
Food Safety Certificate.
Maintain all certifications/licenses at job entry or within 6 months of hire.
Strong organization skills with exceptional attention to detail while managing multiple tasks and changing priorities.
Ability to interpret rules and regulations and apply them to practical situations.
Ability to plan, organize and problem solve.
Ability to use computers and related software applications.
General math skills.
Communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and other interested parties sufficient to exchange or convey information and to receive work direction.

Nice To Haves

Knowledge of recreation programming principles and objectives of municipal recreation.
Knowledge of digital media and website development, marketing, communications, or a related field.
Knowledge of first aid methods and necessary safety precautions used in recreational activities.
Knowledge of customer service principles.
Knowledge of office procedures and standard office equipment including the computer and programs relevant to the performance of applicable duties and responsibilities.
Knowledge of budgeting procedures and techniques.
Knowledge of basic contract management.
Knowledge of required permits, licensing, and restrictions related to events.

Responsibilities

Plans, organizes, and coordinates recreation programs, events, and activities.
Presents program/event information at a variety of meetings, outreach events and public speaking opportunities.
Develops and administers contracts and agreements relating to activities, program, events, and promotions; onboards independent contractors and providers of special interest classes; onboards sponsors and vendors for special events.
Develops and administers program budgets; meets revenue goals.
Coordinates with the applicable internal division in the development of marketing and public information strategies and media plans for recreation programs and events.
Generates e-mails, correspondence and instructional materials to notify users of policies, outages, and other web and internet information; develops online discussion forums and/or similar interactive tools that solicit information and feedback from the community.
Generates creative copy for marketing materials and community outreach, including brochures, newsletters, social media, signage, etc.
Coordinates a variety of signage calendars, editorial calendars, graphic design schedules, etc.
Programs, coordinates and implements recreational activities, special event management and operations, marketing, scheduling, and contract management.
Guides and counsels park patrons/program participants on park/program rules, care of equipment and acceptable conduct in a helpful, positive manner; assists park patrons/program participants in providing information, direction, and education and responds to complaints, inquiries, and information requests.
Provides prompt and courteous customer service in the front desk area in person and on telephone; responds to requests for information; answers routine questions; directs customers to appropriate department for assistance; monitors access, registrations, and money handling.
Creates and maintains clear, accurate and concise reports including, but not limited to incidents, programs, activities, enforcement actions, and related documents.
Creates and monitors administrative revenue reports, expense reports, survey results, tracking of task lists, program plans, participant counts, and staff assignments.
Assists in the identification and resolution of safety and maintenance issues within Town-owned properties and other facilities that the Town partners with.
Attends staff meetings as required; seeks out and attends training/learning opportunities to gain additional knowledge in specific areas of responsibility.
Assists in the hiring process and training of new staff.
Oversees seasonal staff and related logistics.
Performs related work as assigned.