Recreation Supervisor

Omni Hotels & Resorts • Hot Springs, VA

2d • Onsite

About The Position

The Omni Homestead Resort & Spa has been delighting vacationers for over 250 years. A recently completed $170 million dollar renovation restored the historic character to this Allegheny Mountain resort in Virginia. We are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings. The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.

Overview: The Recreation Supervisor will run the pool operation by monitoring the team of Pool Rentals, Oceanside servers service needs, engaging with guests, and creating memorable vacation moments.

Requirements

• Kronos (correcting missing punches, time edits)
• Birchstreet (supply ordering)
• Microsoft Outlook/Calendar
• Microsoft Excel
• Resort Suite (reservations, charging tickets)
• Xola

Responsibilities

• Responsible for opening and closing procedures for pool scape- all associates, cleanliness and service opportunities.
• Create and deliver clear stand-up plan for team daily, at start of each shift- Oceanside/ Rentals team
• Take guest reservations, pool and beach rentals and creating a welcoming experience
• Host and assist execution of daily craft offerings, camp themes
• Demonstrate creativity, crowd management quality service with every interaction
• Effectively handling guest complaints and resolving issues with courage and confidence
• Communicate end of day recap to management detailing action items, staff issues, follow-up needed, etc.
• Inspect all department areas daily, monitor cleanliness, organization and reporting of safety hazards with follow-up
• Must be able to work with many different departments to serve our guest needs and requests

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed