Recreation Supervisor

Aramark•Quinault, WA

1d•Onsite

About The Position

Designated by UNESCO as an International Biosphere Reserve and a World Heritage Site, Olympic consists of several distinct ecosystems. The over 70 miles of rugged and beautiful pacific coastline, the wild, magical forests, the glacier-capped mountains and the calm lakes, make for an almost impossibly diverse and wide range of natural beauty. Lake Quinault Lodge is one such place. Built in 1926 and sitting above the shoreline of Lake Quinault with an expansive lawn out to the lake, the Lodge retains the turn of the century wooded feeling, with a warm and welcoming nature. The lodge includes an indoor pool, a sauna, a gift shop, and game rooms. Lake Crescent Lodge on the Olympic Peninsula in northwest Washington. This magnificent and charming turn of the century resort was built in 1915 and remains an ideal base camp for enjoying Olympic National Park. Day hikes, bike rides, fishing, and canoeing are highly recommended and great ways to explore. On the north end lies Log Cabin Resort, a rustic retreat for seekers of incredible views, fun beach days, and the immersion in the natural world. These cabins hark back to the days of summer camp, with lakeside cabins nestled in old growth cedars and firs. A variety of accommodations are available. Sol Duc Hot Springs Resorts are surrounded by towering evergreens along the Sol Duc River in a picturesque valley. In addition to the pools, Sol Duc hosts a restaurant, a gift shop, and a convenience store. Under the direction of the Guest Service Manager, the Guest Services Supervisor is responsible for the work that is carried out within the Guest Services Department. Coordinates Guest Services at the conference center so that staff members and guests experience a positive impression of the facility.

Requirements

Requires a positive attitude, strong work ethic, and a commitment to providing world-class service to the client, guests, and co-workers.
A strong knowledge of personal computers is essential.
Experience in all facets of providing guest services.
Must be able to lead, motivate, and communicate effectively with others.
Strong organizational abilities.
Must be able to read, write, and clearly speak English

Nice To Haves

Preferably two years in hospitality services or like environment performing like duties as Guest Services or Concierge’s supervisor.

Responsibilities

Supervises Guest Services Support Staff in providing 24 hours a day, 7 days a week coverage.
Coordinates registration functions and transportation for all guests.
Trains Front Desk/Concierge personnel by utilizing training programs established in conjunction with Aramark, and conference center clients.
Oversees front desk and concierge's tasks to ensure world class service is provided in the following areas: Check in and check out functions, Ensures proper execution of Lobby Ambassador Program., Guest orientation of the local area and the conference center facilities, Proper telephone service technique and PBX operation, Handling of guest mail, messages and special deliveries, Coordinating reservations for guest transportation, Full understanding and utilization of the property management system, Familiarization with night audit function, Assisting all guests in any way possible including following up on guest concerns in a timely manner., Maintaining a limited supply of sundries and restocks as necessary., Issuing and monitoring safe deposit boxes, Opening and closing of support staff cashier banks.
Design and implement training programs to ensure that all staff are well-versed in daily job functions, safety awareness, and Aramark policies and procedures.
Responsible for ordering, storing and inventory of all supplies necessary to perform daily operations.
Communicate closely with all departments to ensure a seamless guest experience.
Establish, implement, and follow all emergency procedures.
Perform any or all other duties as assigned by Guest Services Manager