Recreation Specialist-Front Desk and Senior Programs
About The Position
The City of O'Fallon is seeking a detail-oriented, customer-focused, and highly organized Recreation Specialist to support front desk operations and lead senior programming within the Parks & Recreation Department. This role is ideal for someone who thrives in a fast-paced environment, enjoys engaging with the public, and is passionate about providing meaningful recreation opportunities for all ages. This position is responsible for planning and coordinating recreation programming-particularly for senior citizens-while overseeing the daily operations of the Renaud Center and Alligator Creek Aquatic Center front desks.
Requirements
- Understanding of recreation program planning, development, and coordination.
- Strong communication, customer service, and interpersonal skills.
- Knowledge of marketing principles, public relations, and report preparation.
- Ability to supervise staff and manage multiple tasks in a busy environment.
- Proficiency with standard office equipment and technology.
- Experience in recreation programming, customer service, or facility operations preferred.
- Strong organizational and leadership skills.
- Ability to work a flexible schedule, including evenings and weekends.
- Valid Missouri driver's license or ability to obtain one.
Nice To Haves
- Familiarity with RecTrac or similar recreation management software is preferred.
Responsibilities
- Plan, develop, and supervise a variety of recreational programs and activities.
- Manage all senior programs, trips, special events, and participation initiatives.
- Support and align programs with senior insurance discount programs.
- Serve as Recording Secretary for the Senior Advisory Committee.
- Oversee front desk operations at the Renaud Center and Alligator Creek Aquatic Center.
- Hire, train, schedule, evaluate, discipline, and supervise part-time staff.
- Supervise three full-time Recreation Assistants.
- Act as Manager on Duty, providing staff support, customer engagement, tours, and problem resolution.
- Research, collect data, and prepare reports related to programming and operations.
- Enter, maintain, and manage program data using RecTrac and other tools.
- Coordinate with city departments including Parks and Volunteer Services.
- Serve as liaison to community organizations, schools, and outside service providers.
- Manage program budgets, including revenue forecasting, cost recovery, and purchasing.
- Develop bids for program-related items and assist with capital equipment bids.
- Respond to and resolve customer concerns and program-specific issues.
- Create and distribute program manuals, rules, announcements, and promotional materials.
- Perform other related duties as assigned.
Benefits
- Medical, Dental, and Vision insurance
- Employer-paid Accident and Life Insurance
- Optional HSA with employer contributions and FSAs
- Wellness incentives and onsite fitness facilities
- Discounted membership to the Renaud Fitness/Aquatic Center
- Employee Assistance Program and Identity Theft Protection
- Three weeks of vacation for new hires, 11 holidays, one personal holiday, sick leave, and extended illness leave
- Zen rooms and lactation rooms in select facilities
- Participation in the Missouri LAGERS L-6 Pension Plan
- Optional 457(b) Retirement Plan
- Tuition reimbursement for continued growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
