Recreation Shift Leader
About The Position
The purpose of this position is to serve as the onsite administrative shift supervisor for a recreation center to oversee daily functions and activities including maintenance needs, administrative duties, and cash handling. Ensures facilities are safe, clean and ready for programs and rentals; provides tours; assists patrons; and assists in establishing new members and retaining current members. This position operates Saturday 10:00am - 7:00pm, Sunday 10:00am - 6:00pm, and 10 additional hours during the week. Posted range is the starting salary. Pay rate offered is based on experience.
Requirements
- High school graduation or GED equivalent.
- At least one (1) year of experience working with recreation programs.
- Valid Class C Driver's License.
Nice To Haves
- Supervisory or team leader experience preferred.
Responsibilities
- Stays current on all facility program offerings and changes so that customer inquiries can be accurately answered.
- Builds rapport with patrons.
- Provides tours for prospective members and provides accurate information on membership details.
- Completes patron registrations in programs and special events.
- Ensures proper completion of all transactions and accurate cash handling.
- Answers phones and provides up to date information to patron inquiries.
- Provides onsite supervision.
- Manages and supervises shift by participating in the selection process for new hires and conducting interviews for open shifts.
- Conducts training for new hires in facility and front desk operations.
- Supervises and coordinates shift schedules.
- Ensures the cleanliness and smooth operation of the entire facility.
- Supervises all community service workers, volunteers and delegates appropriate tasks to benefit the facility.
- Maintains records of shift performance and implements consequences.
- Maintains a cleaning and rover schedule that provides at least one shift member on cleaning duty each hour of the day.
- Alerts facility maintenance of any large facility problems immediately.
- Ensures that all cleaning supplies are fully stocked and does laundry throughout the day to ensure that rags are ready for cleaning duties and towels are available for patron use.
- Greets visitors, handles their inquiries and directs them to the appropriate person.
- Schedules and coordinates meetings, maintain office supply and facility inventories by placing orders and completing purchase orders.
- Types letters, memos, forms and other correspondence.
- Picks up, sorts and delivers mail to the appropriate person.
- Files and retrieves documents, records and reports.
- Maintains records, enters data and retrieves data as needed.
- Handles complete customer needs regarding registration and accounts.
- Pulls reports for all daily transactions at the end of each shift.
- Gathers and sorts all paperwork.
- Balances the cash drawer at the close of each shift and records and reports the day's earnings.
- Files all facility earnings for the day and notifies administrative staff of any problems.
- Provides onboarding and ongoing training for front desk Recreation Assistants and Shift Leaders including facility operations, policies and procedures and registration software systems.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
