Recreation Services Representative

City of Paso Robles • Paso Robles, CA

5d • Onsite

About The Position

The Paso Robles Community Services Department is seeking a service-oriented part-time Recreation Services Representative to join their team. This role supports the day-to-day operations of recreation facilities and programs, providing excellent customer service to participants and visitors. Responsibilities include supporting activities, assisting patrons, and helping maintain safe, organized, and welcoming spaces to create positive experiences for community members of all ages. Afternoon and evening availability is required, with occasional Saturday shifts for events. This part-time position is typically scheduled for 16 to 18 hours per week.

Requirements

• Graduation from high school or possession of a General Educational Development (GED) certificate.
• One year of experience in recreation programs, community services, customer service, youth programs, event support, or a related field.
• Knowledge of principles and practices of customer service and effective public interaction.
• Knowledge of basic recreation program support and facility operations.
• Knowledge of safe work practices, including facility safety procedures and emergency response awareness.
• Knowledge of techniques for monitoring participant behavior and ensuring compliance with established rules and guidelines.
• Knowledge of basic custodial methods and standards for maintaining clean, safe public facilities.
• Knowledge of modern office practices, including use of computers and standard software applications (e.g., Microsoft Office).
• Knowledge of English usage, grammar, spelling, and punctuation.
• Knowledge of basic recordkeeping and data entry practices.
• Knowledge of applicable policies, procedures, and regulations related to assigned programs and facility operations.
• Ability to provide courteous, professional, and responsive customer service in a variety of settings.
• Ability to communicate clearly and effectively, both verbally and in writing.
• Ability to exercise sound judgment and take appropriate action within established guidelines.
• Ability to recognize and respond appropriately to safety concerns, incidents, or unusual situations.
• Ability to follow verbal and written instructions and apply established procedures.
• Ability to perform multiple tasks in a fast-paced, public-facing environment while maintaining attention to detail.
• Ability to establish and maintain effective working relationships with staff, participants, and the public.
• Ability to work effectively with individuals of all ages, backgrounds, and abilities.
• Ability to support recreation programs and events, including setup, cleanup, and participant supervision.
• Ability to maintain a safe, clean, and organized facility environment.
• Ability to maintain accurate records and perform basic data entry and tracking tasks.

Nice To Haves

• Bilingual and biliterate proficiency in Spanish is desirable.

Responsibilities

• Opens, closes, and secures recreation facilities in accordance with scheduled programs, rentals, and user group needs.
• Monitors facility use, afterschool programs, and Teen Center activities to ensure participant safety, appropriate behavior, and compliance with established rules and policies; addresses minor issues or conflicts as they arise.
• Provides customer service by greeting visitors, responding to inquiries, and providing accurate information regarding programs, services, and facility use.
• Supports recreation programs and activities by assisting with implementation and providing basic supervision of participants.
• Performs program and event support duties, including setup and breakdown of rooms, equipment, and activity spaces; ensures equipment is used and stored properly.
• Processes program registrations, facility reservations, and related transactions using designated software systems.
• Maintains facility cleanliness, organization, and safety; conducts routine checks and reports maintenance or safety concerns.
• Supports community events (e.g., concerts and seasonal programs), including setup, cleanup, crowd monitoring, and coordination of supplies and equipment.
• Provides support for youth-focused programs, including Teen Center operations, game and activity areas, and structured and unstructured recreation.

Benefits

• Equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED