Recreation & Membership Intern - Summer 2027

Grand Traverse Resort and Spa•Acme, MI

7d•Onsite

About The Position

Are you looking to build your career in resort recreation or club management with a hands-on summer experience? As a Recreation & Membership Intern for Summer 2027, you will play a vital role in our daily operations by greeting members and guests, managing facility access, and ensuring a welcoming, safe environment for everyone. In this role, you will handle point-of-sale merchandise and food transactions while gaining a comprehensive understanding of club membership relations, facility operations, and the essential guest services that keep a resort health club thriving.

Requirements

Relevant experience or experience with customer service
MUST BE currently enrolled at a University, College, or Community College and receive college credit for the Internship
Must be at least 18 years of age as required by law
Cash register and cash handling experience
Computer skills, problem solving, multi-tasking and excellent customer service skills are very important when holding this position.
This person must posse’s great people skills.
This position requires multi-tasking and multiple phone line use.
Basic knowledge of Windows and Excel software is helpful.

Nice To Haves

Lifeguard and CPR Certification are provided at no charge and are effective for 3 years.

Responsibilities

Check in members and guests upon entering the Health Club
Monitor facility use (ensure everyone entering the Health Club should be here and services offered such as tennis, kids activities, aerobics and aquatic are paid for and in proper use)
Daily requirements include regular checks of the physical condition/appearance of the Health Club facilities, stocking, ordering, and daily cleaning
Dispense locker keys and towels
Report missing locker keys to Assistant Health Club Manager
Answer phones; take messages for people who are unavailable
Take reservations for court times, lessons, children’s activities, and various other activities
Be prepared at shift change to pass on important information that the person coming on may need to more effectively do their job
Attend monthly all staff meeting and monthly desk staff meeting
Know all safety procedures and how to act on them
Report immediately any equipment or other safety issues to the appropriate department or person in charge (i.e. Housekeeping, Security, Engineering, etc.)
Continuously promote the Health Club by obtaining potential client information and referring all inquires to the membership department
Be knowledgeable about the Resort and Health Club and surrounding area as well as the Spa
Supply excellent, enthusiastic customer service to all clientele
Help facilitate team builds, 5k Fun Runs, children’s daily activities and beach activities.
Good rapport with fellow employees and reflect positive attitude
Must follow proper grooming and dress standards set forth by the Employee Handbook
Must understand and abide by environmental practices of the resort
Ability to multi task and alternate between working the Health Club Desk, Lifeguarding, Kids activities and Beach Club attending.
Other duties as assigned
Attend bi-weekly intern meetings and committee meetings
Complete internship projects