Recreation Member Service Representative I (Boulder Reservoir)

City of Boulder•Boulder, CO

4d•$17 - $22•Onsite

About The Position

This is a part-time hourly position with a scheduled weekly hour of 19. The Recreation Member Service Representative I, also known as a Cashier, is responsible for warmly welcoming visitors to the facility, handling all front gate transactions including point of sale, membership check-ins, and assisting visitors with questions. For Reservoir Concessions, responsibilities include point-of-sale transactions, inventory tracking, stocking, cleaning, and answering program or facility questions. The role requires operating recreation management software, processing admissions fees, tracking patrons, scanning membership cards, and performing cash handling in accordance with city and department policies. Additional duties include safety precautions, compliance with city and department policies, and participating in professional development.

Requirements

Ability to diplomatically address issues with rule breaking, while implementing excellent customer service skills.
Ability to accurately and efficiently process high volumes of cash transactions under fast paced entry environment while delivering excellent customer service.
Ability to establish and maintain effective working relationships with diverse people in an organizational context and excellent interpersonal skills.
Ability and willingness to work a flexible schedule: including weekend and evening hours.
Skills in computer competency: can utilize computers and learn new computer programs.
Interest, desire, and ability to provide excellent customer service: including customer service in person, and over the phone.
Have and maintain acceptable background information, including criminal conviction history.
No education or experience is required for this role.

Nice To Haves

Ability to communicate in the Spanish Language highly preferred.
Ability to take initiative: Identifying what needs to be done and doing it before being asked or before the situation requires it.
Completes work in a timely and consistent manner.
Ability to demonstrate personal accountability: Handling daily situations with integrity, including processing cash transactions, and counting change.
Ability to demonstrate helpfulness: Possessing a desire to assist customers, internal and external.
Knowledge or background in relevant software such as Smartrec by Amilia and Microsoft Outlook Suite
Experience working for a public or private recreation facility.
Prior cash handling experience.
Experience with two-way radio use to communicate effectively with staff and emergency services as needed.

Responsibilities

Provides excellent customer service to the patrons of the recreation facilities.
Interacts with Boulder Reservoir customers by greeting patrons, answering phones, providing information about the facility, services and programs.
Communicates effectively with facility patrons in person and over the phone to market and promote Boulder Reservoir programs and services, which may include referrals to other staff or facilities.
Operates the Recreation management software, including Point of Sale, Membership/Pass Validation, Facility Reservation and Program Registration.
Processes daily admissions fees by cash, check or credit card through our point-of-sale system.
Tracks patrons, keep tallies of party, picnic, and special event participants accurately.
Scans membership cards and assists patrons with the purchase of passes, permits and equipment rentals.
Performs cash handling in accordance with the City and Department policies and internal controls and can accurately balance cash drawer and provide accurate change.
Performs related duties as required to meet the needs of the city, including cleaning or organizing of space, opening or closing of facility.
Takes proper safety precautions to prevent accidents.
Ensures safety of self, others, materials, and equipment.
Uses all required safety equipment and follows all safety regulations, policies and procedures.
Reports all accidents and damage to city property.
Knows and complies with all city and department policies; participating in professional trainings and development; and adhering to attendance and workplace attire policies.
Responsible for point-of-sale transactions; inventory tracking, stocking, and replacement; cleaning tasks; and assisting with any program or facility questions that visitors may have.