Recreation Member Service Representative I (Centers)

City of Boulder • Boulder, CO

1d • $17 - $22 • Onsite

About The Position

This is a part-time hourly position with scheduled weekly hours of 15. The Recreation Member Services Representative I warmly welcomes community members to our facilities, ensures they have an enjoyable time, and bids them a fond farewell, leaving them looking forward to their next visit. This role is responsible for point of sale transactions, membership check-ins, and assisting patrons with program or facility questions.

Requirements

• Ability to demonstrate cash handling experience.
• Ability to demonstrate excellent interpersonal skills, including the ability to establish and maintain effective working relationships with diverse people in an organizational context.
• Ability, Interest, desire, and ability to provide excellent customer service in person and on the telephone.
• Ability and willingness to work a flexible schedule including weekends, evenings, and possibly City holidays.
• Valid Driver’s license and ability to maintain an acceptable motor vehicle background.
• Have and maintain acceptable background information, including criminal conviction history.
• First Aid/AED and CPR certifications within 90 days of hire.

Nice To Haves

• Experience working for a public or private recreation facility.
• Experience with SmartRec by Amilia recreation management software system.
• Experience with Microsoft Office.
• Bilingual in English and Spanish (Conversational level in Spanish).

Responsibilities

• Provides excellent customer service to the patrons of the recreation facilities.
• Interacts with the Department of Parks and Recreation customers by greeting patrons, answering phones, providing information about services and programs, checking in patrons and checking out equipment.
• Communicates effectively with facility patrons in person and over the phone to market and promote Parks and Recreation Programs and services, which may include giving tours and preparing flyers.
• Understands and effectively enforces all relevant code and City policy that dictates use of the facilities to ensure a safe and welcoming environment for all.
• Operates the recreation management system.
• Registers participants for classes and activities.
• Sells memberships and daily entries; checks patrons in to use the facility.
• Utilizes the facility calendars to understand scheduled events.
• Stays informed of all related events, policies, and updates relevant to the role through City communication channels.
• Performs cash handling in accordance with the City and Department policies and internal controls and can accurately balance cash drawer and provide accurate change.
• Performs related duties as required to meet the needs of the city.
• Takes proper safety precautions to prevent accidents.
• Responsible for the safety of self, others, materials, and equipment.
• Uses all required safety equipment and follows all safety regulations, policies and procedures.
• Reports all accidents and damage to City property.
• Knows and complies with all City and department personnel policies; participating in professional trainings and development; and adhering to attendance and workplace attire policies.
• Maintains functional and clean spaces in the facility when custodial staff are not available.
• Supports facility operations during emergency response events as needed.

Benefits

• Benefit Eligibility Group: Confirm with the Hiring Manager Locate the Benefit Eligibility Group value on the Employee Benefit Eligibility document to identify the benefits offered for this job.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed