Recreation Manager: Leddy Arena & Sports

City of Burlington, Vermont•Burlington, VT

15h•Hybrid

About The Position

This position is responsible for planning, organizing, staffing, directing, controlling, budgeting, and evaluating assigned recreation programs and managing operations of assigned recreation facilities. The role involves promoting programs, analyzing community trends, managing staff, overseeing facility operations, and developing budgets. The Recreation Manager is expected to create a welcoming, safe, and positive environment for guests and participants, and to work collaboratively with department leadership on policies, procedures, and contract negotiations. This role also includes managing the Arena Pro Shop operation and ensuring adherence to quality standards. The position may require the operation of City vehicles.

Requirements

Ability to actively support City diversity, equity, and cultural competency efforts and work effectively across diverse cultures and constituencies.
Demonstrated commitment to diversity, equity and inclusion as evidenced by ongoing trainings and professional development.
Bachelor’s degree in Recreation, Business Administration, Public Administration or related field with 5 years of progressive supervisory experience.
Additional experience may be substituted for a degree requirement on a two-for-one year basis.
Must be able to obtain and maintain a CPRP, certification from state and national professional associations.
Knowledge of the principles and practices of recreational program administration required.
Knowledge of and experience in recreation facility operations is required.
Knowledge of and experience in managing budgets and budget projection is required, with familiarity in operation of software and technology that supports facility operations.
Ability to obtain a valid driver’s license within 45 days of hire and the continued maintenance of a valid driver’s license.
Ability to be covered under the City’s vehicle insurance policy prior to operation of any City vehicles or non-City vehicles for City business.
Knowledge of public recreation programming philosophy.
Knowledge of and experience in customer service is required.
Ability to recruit, train and supervise professional and seasonal staff.
Ability to communicate effectively, both orally and in writing, with staff members and the public.
Ability to work with groups and coordinate multiple activities simultaneously.
Ability to interact with parents and school officials in a professional and courteous manner.
Ability to establish/maintain effective working relationships with City staff and the general public.
Ability to enforce disciplinary measure in a constructive manner.
Ability to attend training and conference after normal working hours.
Ability to work evenings, weekends and holidays.
Ability to be on-call at all hours.
Ability to work in and around cold indoor temperatures.
Ability to operate in an entrepreneurial fashion in order to generate required revenues.
Ability to operate in a Windows based operating environment using word-processing, spreadsheets, database, publishing, and presentation software.
Regular attendance is necessary and is essential to meeting the expectations of the job functions.
Ability to understand and comply with City standards, safety rules and personnel policies.

Nice To Haves

Promoting a culture that reveres diversity and equity.

Responsibilities

Plan and promote programs to encourage participation in recreational activities.
Recruit, supervise, schedule, train and evaluate all full-time, seasonal, limited service and volunteer personnel.
Analyze community recreation trends and evaluate local demands to provide balanced recreation offerings.
Train and supervise all supervisory staff in the operation of all equipment, apparatus and technology applications necessary for effective facility operations.
Develop and maintain schedule for recreation facilities, including collection and tracking of revenues and communicating user needs to facility staff.
Procure, inventory, and issue supplies, equipment and instructional materials in programs and events.
Oversee assigned customer service staff and their related functions for recreation facilities.
Provide backup support to administrative staff during absences.
Create and maintain a welcoming, safe, clean, and positive environment for all guests and program participants.
Monitor facility conditions and coordinate with staff as appropriate.
Publicize programs and activities through appropriate media.
Prepare and submit reports, records of activities to the Director of Parks, Recreation & Waterfront as requested.
Develop, prepare and implement program and facility goals including annual review(s) with program members.
Formulate, monitor and allocate budget resources among various recreation programs and operational areas.
Work collaboratively with Department leadership in formation and implementation of policies and procedures for recreation programs and facilities.
Oversee the Arena Pro Shop operation, including marketing, inventory management, staffing, financial reporting, equipment maintenance, etc.
Work collaboratively with Department leadership in negotiation of contracts, manage and monitor lease compliance for tenants operating within the assigned facility; initiate corrective actions as necessary.
Ensure appropriate methodology and high-quality results through long and short range planning sessions with Department leadership.
Ensure program adherence to quality standards established by department procedures, City regulations and state and industry standards.
Promote positive working relations with public, private, voluntary and commercial agencies sponsoring and co-sponsoring activities and services with the department.
Develop system for collection of fees and charges for recreational activities and events.
Prepare and administer contracts and agreements with local and state level agencies.
Design procedures for the effective and efficient use of department and community resources.
Establish recreational program standards and submit to Director of Parks, Recreation & Waterfront for review annually.
Ensure proper handling and reporting of cash receipts/deposits for facility rentals, program registrations, contractual payments, POS services, donations and advertising.
Manage and develop program budgets, forecasting future trends.
Manage various budget tasks, including recommending annual budget appropriations, procuring supplies, managing expenditures, processing invoices and pay requests, forecasting revenue, recommending annual fee adjustments, preparing reports, soliciting quotes, and securing donations.
Compile and evaluate information on participation, attendance, facility utilization, efficiency and effectiveness of operations.
Participate in the development of goals and objectives of the Parks, Recreation & Waterfront Department.
Perform various budget tasks, including recommending annual budget appropriations, effecting expenditure control, forecasting revenue, recommending and implementing fee increases, preparing and monitoring budget reports, monitoring overtime, while ensuring that operating budget is kept within appropriated levels.
Provide information to Marketing and Outreach Manager to assist in the preparation of fund raising and grant applications as needed.
Perform other duties as required.