Recreation Leader - Civic Center

City of Denton•Denton, TX

1d•Onsite

About The Position

Responsible for assisting Parks and Recreation customers with registration and inquiries, monitoring activities, and assisting other Parks and Recreation facilities in a friendly and professional manner. This role involves performing front-desk operations, including greeting customers, addressing questions and concerns, providing phone, electronic, and face-to-face support, and registering participants for programs. The position also includes monitoring facility rentals, setting up and taking down equipment for events, recording attendance, providing care and protection for patrons, maintaining a clean environment, enforcing rules and safety precautions, assisting with parties and events, and potentially transporting passengers on a van or bus. Participation in staff meetings and required annual training is also expected.

Requirements

High School Diploma or equivalent
Must be at least eighteen (18) years of age
Must have or obtain Red Cross or American Heart Association Adult CPR, AED & First Aid Certification within thirty (30) days of employment (online training is not valid)
Knowledge of applicable Federal and State laws parks and recreation, as well as City of Denton policies and procedures.
Knowledge of leisure, social, health and legal needs of individuals with and without disabilities at all age levels.
Knowledge of CPR/AED first aid procedures.
Skill in problem solving; identifying problems and reviewing related information to develop and evaluate options and implement solutions.
Skill at the beginner level, working with Microsoft Office 365, and other software systems to complete work.
Skill in providing exceptional service to internal and external customers.
Skill in interpersonal relationships, including using tact, patience, and courtesy.
Skill in performing basic mathematical calculations with accuracy.
Skill in operating 10-key adding machines, cash registers and balancing cash drawer.
Ability to work independently to manage multiple work tasks while balancing competing priorities with attention to detail and in a fast-paced environment.
Ability to establish and maintain effective interpersonal relationships.
Ability to handle difficult and stressful situations with professional composure and confidentiality.
Ability to communicate effectively, both in oral and written forms, for the needs of the audience.
Ability to be flexible and adaptable to changing work environment to facilitate/accomplish needed activities.
Ability to prepare and maintain reports.
Must have and maintain a valid Class “C” Driver’s License and valid state required minimum automobile liability insurance prior to employment (must obtain Texas Class “C” driver’s license and state required minimum automobile liability insurance within 90 days of hire per state law).
Must pass a drug test, driver’s license check, criminal history background check, and social security number verification.
Must pass a physical examination.
If for Preschool positions, must be able to pass FBI fingerprinting and background check as required by TXDFPS childcare licensing.
Must completed required 24-30 hours of DFPS training.
Must meet the Texas Department of Family and Protective Service (TXDFPS) Minimum Standards of Care for Child-Care Centers within 12 months of employment.

Nice To Haves

Any combination of related education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job.

Responsibilities

Perform front-desk operations, including greeting customers, assisting with customer questions and concerns, providing phone, electronic, and face-to-face support, and registering participants for programs.
Monitor facility rentals; set up and take down equipment for special events; report any damages or defaults in contracts.
Record hourly facility and class attendance.
Provide care and protection for patrons, including responding immediately to emergencies and administering first aid as necessary.
Maintain a clean and orderly environment for patrons, ensuring equipment and materials are accessible, appropriate, and in good condition.
Monitor facility during free play and classes; assist in the enforcement of department, site, and program rules and/or regulations, and safety precautions.
Assist with birthday parties, programs, and special events, as needed.
Transport passengers and/or chaperones on van or passenger bus for trips.
Participate in staff meetings and annual training required by the department and by the State of Texas.
Assist in the enforcement of department, site, and program rules and/or regulations, and safety precautions.