Recreation Leader I

Town of Queen Creek•Recreation and Aquatic Center, AZ

5d•Onsite

About The Position

This is the first, entry-level position in a broad recreation series. Incumbents are responsible for providing direct care for clients and the general public in their area of assignment. Recreation Leader I(s) provide front-line customer service and assist with a variety of recreation programs such as arts and crafts, drama and acting, dance, music, games, sports, and other activities. Work schedules vary and typically require working during evenings, weekends, and holidays. General responsibilities include performing duties associated with answering routine questions, greeting visitors, enforcing facility rules, park rules, and crowd control. Incumbents will have enthusiasm, strong communication skills, and the ability to work effectively in a team environment and may serve in a Site Supervisor capacity. This classification is distinguished from a Recreation Leader II classification by the performance of basic and routine tasks. Depending on the assignment, a Recreation Leader I may report to a Recreation Leader II, a Recreation Leader III, or a full-time staff member.

Requirements

Must be at least 16 years of age
No education or experience required
Customer service experience is preferred
For the Site Supervisor assignment: Must be at least 18 years of age.
Must possess a valid Arizona Driver’s License.
High School Diploma or GED, and six (6) months of experience related to area of assignment (examples: working/volunteering with children, supervising recreation, sports programs, or facilities, community service projects, and teaching or serving as a teacher’s aide, etc.); or, an equivalent of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
First Aid (completed within 6 months of hire date)
CPR/AED (completed within 6 months of hire date)
This position has been identified as a safety-sensitive position by Human Resources, per State and/or Federal Law. Upon conditional offer of employment, the candidate selected will be required to undergo testing for alcohol and controlled substances within twenty-four (24) hours of the offer.

Nice To Haves

Customer service experience is preferred
Six (6) months of experience related to area of assignment (examples: working/volunteering with children, supervising recreation, sports programs, or facilities, community service projects, and teaching or serving as a teacher’s aide, etc.)

Responsibilities

Interacts in a helpful, positive manner with the public; provides accurate information and responds to public inquiries about recreation programs and facility rules; provides prompt and courteous customer service, accepts payment of fees in the front desk area that includes handling of cash; assists customers with recreation program registrations in-person or over the telephone; and completes all necessary record keeping, reporting and documentation.
Promotes Town programs and Town partner programs at community outreach events and provides general information about Town parks and facilities.
Maintains safety rules for participants in Town programs and security of recreation sites, recreation centers, facilities, and grounds.
Patrols Town buildings, facilities, parks and property to ensure compliance with rules, regulations, policies; reports damage, vandalism, misuse and graffiti.
Sets up needed equipment and supplies for games, classes, rentals and/or activities.
Ensures the safekeeping and monitoring of all equipment necessary for recreation programs/rentals; transports equipment and supplies to and from sites.
Promotes park cleanliness, checks and monitors park restrooms, activities, and rentals.
General cleaning and maintenance of Town facilities as needed/directed.
Plans and conducts recreational activities at the direction of Recreation Leader II(s).
Performs other duties of a similar nature or level.
Primary focus is to support daily facility operations while ensuring a safe, clean, and welcoming environment for all patrons. This role involves actively monitoring facility spaces, assisting patrons, and supporting programs and activities throughout the recreation center. Responsibilities include enforcing facility rules, maintaining cleanliness, and contributing to a positive patron experience across all assigned areas such as the fitness area, gymnasium, teen room, and general use spaces.
Primary focus is to assist and support daily operations at the Recreation Annex by providing routine, prompt, and courteous customer service to patrons in person, over the phone, and online. This role serves as a primary point of contact for the facility by answering questions, assisting with registrations and reservations, processing transactions, and providing general facility information. Staff are responsible for creating a welcoming environment, ensuring accurate account management, and supporting overall front desk and operational needs for both internal and external patrons.
Primary focus is to support facility rentals and events held at the Recreation Annex, Recreation Center or Parks. Staff assist renters throughout their reservations by helping ensure spaces are clean, properly set up according to rental agreements, and maintained throughout the event. Recreation Leaders provide exceptional patron service, assist with event logistics, and help troubleshoot issues as they arise to support successful facility operations and positive guest experiences.
Primary focus is to monitor parks and recreation sites, maintain cleanliness in buildings and restrooms, and pick up trash. They assist in routine clerical tasks like delivering flyers and answering phones, ensuring a safe, enjoyable environment for facility users.
Primary focus is to assist and support instructors in delivering quality programs while ensuring a smooth and organized class experience for participants. This role involves assisting with class set-up and clean-up, tracking attendance, preparing materials, and providing general support during classes. Staff are responsible for maintaining a safe and welcoming environment, ensuring spaces are properly set up for instruction, and supporting both instructors and participants throughout the duration of the class.
Primary focus is to support the planning, organization, and execution of community events hosted by the Queen Creek Parks and Recreation Department. The Recreation Leader assists with event logistics, ensures a positive experience for participants, and plays a vital role in creating memorable and enjoyable community events.
Primary focus is to set up equipment, prepare athletic fields, coach, referee and issue supplies. They also assist in supporting recreation programs and engaging with participants.
Primary focus is to assist with the setup and facilitation of teen programs, activities, and events. They help prepare program spaces, engage with participants, supervise activities, issue supplies, and create a welcoming, safe, and positive environment for teens. They also support daily operations within the Teen Room and assist with special events and recreation programs as assigned.
Sets up apparatus and other equipment and issues supplies; preps athletic fields and ball diamonds.
Participates in delivery of recreation programs; including interaction with participants.
Monitors sites, picking up paper and trash.
Provides general cleaning of buildings and restrooms.
Performs routine clerical functions such as delivering flyers and answering phones or general office work.
Provides a safe and enjoyable recreational setting for individuals using the Town’s facilities.
Performs routine maintenance on equipment.
Report any malfunctioning equipment to the Supervisor.