Recreation Instructor - Athletics

City of New Braunfels • New Braunfels, TX

3d • Hybrid

About The Position

Under general supervision, assists in program, league, and event services to ensure customer satisfaction and safety for employees, clients and visitors at Parks and Recreation Department facilities and programs. The City of New Braunfels seeks out people ready to serve the community, plan for the future, and preserve our well-renowned natural beauty. Our five Core Values serve as a cornerstone of our work: Integrity, Service, Visionary Leadership, Stewardship of Resources, and Cultural Heritage.

Requirements

• High school diploma or GED equivalent
• One (1) year customer service/public interaction experience required
• Must possess a valid Texas Driver’s License.
• Must possess or be able to obtain within six months of employment: Community First Aid and Safety/Cardiopulmonary Resuscitation (CPR) / Automated External Defibrillator (AED) certification.
• Knowledge of operational characteristics, services and activities of nature education, recreation, and athletic facilities.
• Knowledge of principles and practices of recreation, nature education and athletic program and/or league and special events planning and coordination.
• Knowledge of principles and practices of customer service.
• Knowledge of Federal and State safety laws and regulations.
• Skill in interpreting customer needs and expectations and solving customer service and public relations issues.
• Skill in analyzing problems, providing alternatives, and identifying solutions in support of established goals.
• Skill in responding to emergencies and determining corrective actions using available resources.
• Skill in establishing and maintaining cooperative and effective working relationships with City employees, facility lessees and guests, event sponsors and vendors, and the general public.
• Skill in operating and maintaining a personal computer utilizing point of sale and reservation/registration software and communications equipment.
• Skill in effectively managing cash handling and reporting processes to comply with custodial duties.
• Skill in effective, clear, and concise communication, both verbally and in writing.

Nice To Haves

• Recreation, nature education or athletic instruction experience preferred.

Responsibilities

• Assists in ensuring the delivery of high quality and consistent athletic programs and leagues.
• Plans, organizes, facilitates, and instructs programs as approved by the Supervisor to meet community needs; coordinated in alignment with the City’s strategic objectives, policies and procedures, and State and Federal laws.
• Acts as an onsite monitor for outdoor sport leagues.
• Provides materials and scorekeeping for participants and umpires.
• Provides effective and courteous customer service to facility guests, program participants, and general public.
• Assists in promoting and coordinating city-wide special events, including event setup and tear down.
• Assists in managing a variety of administrative activities including computer records and cash management; operate computer registration/reservation system.
• Facilitates and manages use of park amenities and facilities such as paddle boats, and miniature golf.
• Maintains facility cleanliness and is active in presenting a clean, comfortable, and safe environment; responsible for reporting potential and existing safety issues or concerns to supervisors to ensure patron safety.
• Performs other duties as assigned or required.

Benefits

• 2:1 match on retirement contribution
• Vacation accrual starts at date of hire – up to 89 hours annually your first year
• Longevity pay on top of your regular pay after one full year
• Tuition reimbursement program
• Professional and personal development training available

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED